DO NOT ORDER FROM THIS COMPANY!!!!!
DO NOT ORDER FROM THIS COMPANY!!!!!! If I could give them a minus, trust me I would. The WORST customer service on the planet. I order a Valentine’s Day gift on 2nd February and paid an extra £15 for shipping to guarantee that it came in time. Emailed for an update and was told there was also a 3-5 day production time on top of the 3-5 day delivery - this wasn’t mentioned before. I emailed again a few days later and was told it hadn’t even entered production so was NEVER going to reach me in time!!! I requested a refund because they had lied and even gone again their own policy. Then received an email to confirm my order had been suspended but no mention of my refund. Finally got a reply back from my email sent 2 weeks ago and was told my order was finished so I was not entitled to any refund. Does that make any sense? I have made a formal complaint again them. NEVER RECEIVED THE ITEM, WAS NEVER TOLD ABOUT PRODUCTION TIME, THEY DIDN'T START PRODUCTION IN THE 3-5 DAY WINDOW THEY GAVE ME, THE COMPANY IS BASED IN CHINA NOT THE UK SO WAS NEVER GOING TO ARRIVE IN TIME, TERRIBLE CUSTOMER SERVICE, LIARS AND THIEVES!!!!