STRONGLY RECOMMEND YOU SHOP…
SHOP ELSEWHERE!!! MISLEADING ADVERTISING, ARROGANT AND RUDE CUSTOMER SERVICE!!! ALL OVER $5 WORTH OF BATTERIES!!! I ordered 2 Boruit headlamps from lightmalls.ca on 1/5/21 With a website url of "ca.lightmalls.com" one would think it was a Canadian site, not so. Only after ordering was it revealed they were being shipped from Shenzhen, Guangdong province China That, was misdirection #1 Package finally arrived 1 month later on 2/5/21 Both packages had crushed corners, so i carefully opened and discovered no damage to product, however, 1 headlamp had no batteries. This is where the trouble started I rechecked the ad. It stated "2*18650 battery". According to their customer service, this means it TAKES 2*18650 batteries and those DO NOT come with the purchase. BTW these are 3.7v rechargeable batteries... Not something readily available in Canada When questioned regarding their "misleading" advertising, their customer service rep claimed i threatened them ( which i did not, i stated that my reviews of their business would reflect the transaction appropriately), they had "dealt with people like you" before and did not "accept" my threats Several emails later it was agreed they would send me 2 batteries, however, it was Chinese New Year and all shipping was closed and they would address this when they came back They " addressed" it all right The ads now state "Does not include batteries" which was not stated at the time of the transaction I have been told i can order new batteries from their store OR they would ship me batteries with my next order A wise old man once said to me " water...is at once, the most yeilding of elements...yet the mightiest of eroding forces" By selling us cheap and inferior products, refusing to stand behind their misleading business practises ( BTW, Paypal has no recourse for Chinese products)... We are slowly having our standards of business eroded away Do a quick search for "lightmalls.ca reviews" and see for yourself. BUY LOCAL!! PURCHASE FROM LIGHTMALLS AT YOUR OWN RISK!! Nuff said Update 3/2/21: wow.. their customer services reply to this review is FAAR more polite than the emails I was sent... Their ads NOW state the batteries do not come with the product I purchased... FYI...cheapest battles at lightmalls are $8 (4000Mah and shipping is $5... new headlamp that INCLUDES batteries is $20) NOTE: batteries state they are "unprotected" batteries.. which means they will last longer, however, the safety features that prevent batteries from overcharging and catching on fire are non existant Also, just a note about their chargers... since they are not ULC or CSA approved, IF you are unfortunate enough to HAVE a fire, your insurance will not likely cover it.. Caveat Emptor = Buyer beware