Friendly customer service.
Very friendly customer service that helped me when I had tracking info questions. Item arrived in reasonable time in good condition. Thanks again!
About Lightmalls
Data updated- Website
- www.lightmalls.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 7 reviews
- Replies to negative
- 82% (96/117)
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About this business
Professional Outdoor & LED Products
Written by the business, not verified by us.Is Lightmalls legit?
Lightmalls (www.lightmalls.com) has a 3.6 out of 5 rating on OK.one, based on 351 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 82% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
outstanding flashlights ordered from…
outstanding flashlights ordered from Lightmalls, exceeded expectations and great price, thank you
My item was delivered when expected
My item was delivered at the end of the 10 days timeframe which they said it would be delivered. At the 8th day, I inquired about the exact delivery date. Liang was curteous and said it should be delivered very soon. It came the next day. The product quality is excellent. I am very pleased.
3 to 5 working day fast delivery paid…
3 to 5 working day fast delivery paid for. Delivered 22 working days later.. unacceptable. They take no responsibility for the fradulent delivery claims. Won't even engage in dialogue for ridiculous freight charges to be refunded after total failure to provide a service. Actually gave excuses as to why they cant. .thieves. dont buy from. Them. .
A most pleased and satisfied customer…
A most pleased and satisfied customer with my purchase.All aspects of this transaction were exceptional so 5 stars all round 👍😀.The product was excellent at a great price. Peter.WS.
WARNING WARNING WARNING
WARNING , WARNING , WARNING. THIS COMPANY IS A CON DO NOT TRUST THEM. THEY WILL SELL TOU SHIT. AND WASH THEIR HANDS OFF ALL PROBLEMS.
Excellent customer support❗
The review is for FoxBuying.com from whom I bought a battery pack. The first order was lost by the shipper. Foxbuying support promptly sent a replacement, and I received it in about 10 days.
Great product and customer service
Shipping took a while and tracking wasn’t great but my headlights work awesome and customer service was good too!
Perfect
Perfect product, perfect price, perfect service. Highly recommended
Product not as described, refused to cover return — avoid this site
I ordered a bike light from Lightmalls.com that was advertised with a flexible, adjustable mount. What I received was a completely different product with a bulky hard plastic clamp that doesn’t match the listing or suit my needs. I contacted the seller, and they admitted the product shown on their website is no longer produced. Still, they refused to send a prepaid return label or take responsibility. Instead, they told me to return the item to China at my own cost — which is €50 to €70, more than double what I paid. This feels like a deliberate tactic: advertise one thing, send another, and count on the fact that most people won’t spend that much to return it. I escalated to PayPal, who agreed the item was not as described, but I still have to pay for return shipping. Very dishonest and unprofessional — avoid this company.
I’ve been using Lightmalls for years…
I’ve been using Lightmalls for years and they never disappoint me with my orders. They always respond back with my questions and keep a smile on my face. Great job!
Disappointed with Battery Performance
I recently purchased 20 18650 batteries from this website, and unfortunately, none of them met the specifications claimed in the product description. The batteries were advertised as having a capacity of 4000mAh, but after charging each one from empty, they barely reached 2000mAh. Additionally, the internal resistance of each battery is over 80 mΩ which is significantly higher than expected and indicates poor performance. I’m quite disappointed with this purchase and wouldn’t recommend these batteries to anyone looking for reliable, high-capacity power sources. I hope the seller will address these quality issues promptly.
Reply from Lightmalls2025-03-13
Hello, We are sorry that our product did not satisfy you. Regarding the battery parameters, this is the factory setting. There may be a slight difference from the actual value, but it will not affect the use.
Complete scam
Complete scam! They disguise themselves as trustworthy western shop but in the ends it's the dodgiest china shop you can imagine. You pay 30$ to have things delivered within 15 days to Canada and I am now waiting for 3 months. The tracking says they don't know where the item is and it is lost but they won't refund me since it "will still be delivered once it is found". Dodgy scammers!
Reply from Lightmalls2025-01-27
Hello, Due to the strike in Canada, the delivery time of the package has been affected. I am very sorry for the inconvenience caused.
Despite the negative comments am did very well
Despite the negative comments I have read, I purchased two nitecore HC60 V2 headlamps that arrived regularly on time (I chose expedited shipping for a fee). The lamps are perfect in their original packaging and work excellently.
I’d give zero stars if I could
I’d give zero stars if I could. Absolutely terrible customer service and item not received. Trying to get refund through PayPal now. Do not buy from here, this site needs shutting down. Scam artists!
Reply from Lightmalls2025-01-27
Hello, If you have not received the package, please contact us in time and we will help you handle it.
I searched the Internet for a…
I searched the Internet for a particular battery pack which I needed and found this company has exactly what I needed. Even though the company is based in China the customer service was absolutely brilliant and keeping me informed of every move until the batteries arrived safely in the UK. I can well recommend the company and there team. Thank you 😊
Do not buy
Do not buy! Terrible after market assistance. My nitecore head lamp broke and they didn't offer a replacment. Find a UK seller and buy from them.
Reply from Lightmalls2025-01-27
Hello, If the product is faulty, you can send it back to us for repair.
OK !!!
OK ! well made website interface quick and clear communication fast shipping
Best buy and Works perfectly
Best buy and Works perfectly. Highly recomended.
Purchased some Nitecore headlamps
Purchased some Nitecore headlamps, they were quick to respond and send us the items, great to deal with.
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