Lightmalls

john newcombeUnited Kingdom · 2 reviews · Experienced 2024-03-22 · Posted 2024-03-24

Great comunication…

Great products at a very competitive price received a broken headlamp after contacting them there were more than happy to send me a replacement thanks definitely be back

Francesco IuvaraSwitzerland · 2 reviews · Experienced 2024-03-19 · Posted 2024-03-19

This is not a scam, but the customer service is very poor

The positive note is that the website is not a scam and the prices are competitive, since i have received the goods. With regards to the customer service, this is extremely poor: 1) i have paid extra for 15 days delivery while it took almost two months 2) the responses to my request for updates were very vague and contraddicting, to the point I believe I got scammed 3) I had to write several email to get refund for duties I had to pay on top and express delivery which didnt happen.

Ordered Mavic Pro battery

Ordered Mavic Pro battery, waited 3 weeks, received Mavic Pro 2 Battery. It looks like a counterfeit item too, stay well clear these people are sharks. Update I opened a Mavic 2 box and found a Mavic one battery, beggars belief that this battery is new or genuine.

Battery charger

Battery charger, good price fast delivery working well. Good buying experience esp communication from this seller.

comunicacion jorgeSpain · 1 review · Experienced 2024-02-28 · Posted 2024-03-04

The size is not what you say

The size is not what you say. It is an adult helmet. Not a helmet for kids. It is not a MTB helmet but It is a motorbike one. Heavy and not enought ventilated. The gloves and glasses, the worst quality never seen. Cheap, but money throught away.

Purchased a few batteries 2 months ago…

Purchased a few batteries 2 months ago now and every time I eventually got a reply from them they said 3-4 days, now there's just no reply, trying to get a refund through PayPal but that's painful at best, scam site at its best. As you can see by the reply they just keep saying logistics says it will be delivered in 3 to 4 days, absolute thieves stringing people along.

Don't trust this company

Don't trust this company. good not delivered and failed to assist in resolving the issue!

Poor service when goods don't arrive

Poor service when goods don't arrive, they wash there hands of assisting you. Be careful.

Very bad experience

Hello, I wanted to share with you an unfortunate online purchasing experience I recently had. I received a damaged product; a helmet I had bought as a Christmas gift for my son. When I contacted customer service to resolve the issue, they told me that I needed to return the item and would have to advance the shipping costs. They assured me that they would reimburse both the cost of the product and the shipping. Trusting, I proceeded to return the product to China. To my great surprise and disappointment, after the return, not only did I not receive any reimbursement, but also lost all contact with the company. After all, losing the product was hard enough, but I also lost my money and on top of that had to bear the additional return costs. It's sad to say, but I feel completely scammed. I share this experience to warn and advise you to take precautions if you find yourself in a similar situation with this type of online business. Regards. Answering your message: I have returned the order and did not receive my money back as promised. I have sent you several emails without any answer or explanation from your side. If you want help you have my contact details: #LM23112865380. But you won’t help, just trying to minimize my opinion about your organization of thieves

Good customer service

Customer service was highly remarkable, and easy to deal with. Regards with my order, the flashlight workmanship is very high in quality including material used. Price is reasonable and affordable. About the shipping, it took only 2 weeks to deliver the package to my front door, from China to US address and into my FPO address. Item was sent same day I ordered and that is the secret my friend. I highly recommend this seller to everyone.

Terrible ordered my son a helmet for…

Terrible ordered my son a helmet for Christmas paid extra for delivery never came till after then when it came it was cracked they tried to give me a 3.16p refund for a broken helmet!! Now say I have to pay to return con con scam don’t use

Ya MumAustralia · 1 review · Experienced 2023-12-19 · Posted 2023-12-19

Addressed problems in a timely manner…

Addressed problems in a timely manner and respectful manner and item was better than expected worth while retailer to use and shall on future 5 Stars well earned

Ordered a helmet for my sons birthday

Ordered a helmet for my sons birthday, paid extra for delivery the order was well past delivery date and my sons birthday, then tried to return the item as I had to but another helmet and now trying to be charged shipping cost, worse company every stay well away

It's a scam do not buy

Light is exactly as specified

Light is exactly as specified. Delivery took about 3 weeks, but was efficient and customer service was good. Definitely a real Fenix.

Charles HurhausCanada · 10 reviews · Experienced 2023-11-26 · Posted 2023-11-27

I ordered four 8-cell (9.6v) 1800 mAh…

I ordered four 8-cell (9.6v) 1800 mAh NMh battery packs. They are useless. They get hot at only 200mAh charge, false-peaking continually. After coaxing 1800 mA into them, the best they can deliver after several cycles is 500 mA for an hour. Obviously their internal resistance is way too high; these are crapped-out NMh cells, don't waste your time or money.

Good price and delivery within the…

Good price and delivery within the suggested time. But I was trying to order it from Switzerland and it wasn’t clear that it was coming from China until it was ordered.

Shahab KhanAustralia · 1 review · Experienced 2023-10-31 · Posted 2023-11-22

They use bad postal service.

They use bad postal service. I ordered something which has not been delivered despite tracking showing reached my city 3 weeks ago, but no further tracking info available and no delivery so far.

Great!

Great price. Great service. Great headlamp. (Fenix HM59R)

Excellent product at an excellent price…

Excellent product at an excellent price and delivered exactly as promised.