Very bad experience
Hello, I wanted to share with you an unfortunate online purchasing experience I recently had. I received a damaged product; a helmet I had bought as a Christmas gift for my son. When I contacted customer service to resolve the issue, they told me that I needed to return the item and would have to advance the shipping costs. They assured me that they would reimburse both the cost of the product and the shipping. Trusting, I proceeded to return the product to China. To my great surprise and disappointment, after the return, not only did I not receive any reimbursement, but also lost all contact with the company. After all, losing the product was hard enough, but I also lost my money and on top of that had to bear the additional return costs. It's sad to say, but I feel completely scammed. I share this experience to warn and advise you to take precautions if you find yourself in a similar situation with this type of online business. Regards. Answering your message: I have returned the order and did not receive my money back as promised. I have sent you several emails without any answer or explanation from your side. If you want help you have my contact details: #LM23112865380. But you won’t help, just trying to minimize my opinion about your organization of thieves