Lightmalls (www.lightmalls.com) has a 3.6 out of 5 rating on OK.one, based on 351 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 82% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
Battery failed after first use. Was told to buy a new charger, even though the video I had to make for them showed a different battery charging using my current charger. The battey failed simple as. Would I really waste my time trying to con someone into sending another battery? I will now however happily spend time telling people to avoid them.
Reply from Lightmalls2023-11-27
Hello,
If the battery is confirmed to be faulty, we can send you a new replacement.
Terrible customer service when I told them on the same day of arrival that the torch wasn't working properly. In comparison with my original (same model) and genuine model it was clear its cheap quality and obviously a copy
Reply from Lightmalls2023-10-19
Hi dear,
I'm really sorry that we couldn't satisfy you. The products we send are the same as those on the official website. If you encounter any problems during use, you can contact us.
Lightmalls have an easy to navigate website, quality products, good prices, prompt free shipping as well as excellent customer service. I highly recommend their products and service!
Chris T.
Terrible service! Brought a head torch which came with a five year warranty but when the battery compartment broke just a couple months after purchase I reached out for a replacement, to which I had to pay for out of my own pocket.
Just for them to send the wrong part even after confirming via photos and now refuse to help at all!
Reply from Lightmalls2023-10-19
Hi dear,
I'm really sorry that we couldn't satisfy you. If there are any quality problems with the product, you can contact us to solve it.
The product u bought was or is great so far. Fenix flashlight. I know I know made in China, but I have nothing but great experience with Fenix. It's the shipping I paid for the expedited shipping with max 15 days. Took almost 25 days! I did not call as I was able to track it because I paid extra for the tracking. I would say pay the extra $5 and buy the light from a different company.
Reply from Lightmalls2023-07-04
Hello,
I am really sorry for the inconvenience caused to you. It may be due to the delay of the flight, so the package was not delivered in time. We will try our best to improve this situation and try our best to satisfy our customers.
I paid for priority mail (7-15 days) but when I contacted them after 15 days it turns out they hadn’t even sent the item yet.
When I contacted them and requested a refund on my priority mail they refused.
Reply from Lightmalls2023-07-04
Hello,
I am really sorry for the inconvenience caused to you. It may be due to the delay of the flight, so the package was not delivered in time. We will try our best to improve this situation and try our best to satisfy our customers.
I bought a rare to find lithium battery pack of 7.4V 4400mAh 18650. The shipping it took about 1,5 months (ordered on April 24, received on June 08) but I was well supported with an excellent communication.
Really Great Seller, thanks a lot.
I was a bit skeptical at first that my flash light belt clip was sent from China but it was at a good price and little money to lose if anything goes wrong. My tracking indicated that it was stuck in Shanghai for 2 weeks and was concerned and customer service assured me that it will get to me and I just had to wait but at least they were responsive in their assurance. Then I received the package after 2 weeks and a total of 4 weeks but eventually arrived. They did a good job listing the measurement online as in order for the belt clip to be an exact fit, correct measurements are essential which they got correct is which is what contributed to the perfect fit with my flash light.
Address inserted without street number causes a slight delay, however the issue was resolved promptly and customer service was reactive. Really like my product.
Very pleased with my R1250GSA front engine cover. Of sturdy construction it fitted easily, covers the area needing protection and gave enough clearance even for the fender extender I had fitted. Good quality, good price, and good service. I wish all suppliers were like this!