Lightmalls (www.lightmalls.com) has a 3.6 out of 5 rating on OK.one, based on 351 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 82% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
You shouldn't purchase anything from this company. They lie about shipping time and they're overseas from the US so shipping already takes a couple weeks longer.
Took them 2 weeks to actually ship my order that was in stock so my order still hasn't arrived and I needed it tomorrow.
Order just said processing for 2 weeks. They only shipped when I threatened to file a claim with PayPal.
There's lots of American companies that offer the same products and fast shipping.
I didn't realize they were overseas until after I made the order.
Amazon and Ebay has the same stuff.
Reply from Lightmalls2022-10-09
Hello,
Sorry to keep you waiting, we ship from China, and the company address is indicated in the information column of the website. You can provide us with your tracking number and we will help you check the logistics information.
Purchased headlight. On/off button was faulty after a day of use. Provided video proof. Seller sent new headlight and didn't ask for return of faulty item.
Charged me for a light that was only in my cart and didn’t go to checkout.
I had a light in my shopping cart, but I found it at a better price so I didn’t complete the checkout. However when I checked my bank account I noticed a charge for the price they were charging. I have now filed a dispute claim with my bank. I tried emailing them but they didn’t offer any help.
Reply from Lightmalls2022-10-09
Hello,
If you place an order without your knowledge, you can contact us and we will cancel the order for you and refund you the amount.
Ordered motion sensitive LED brake/rear bike light, arrived in 2 weeks as quoted,very bright & powerful,well packaged & pre charged,thankyou would recommend
Perfect service. I ordered a battery for my quad copter. But I was not able to recharge and get a error message. The customer service told me, that's because of my charger (it was not the original one, delivered by my copter). But they've got the solution for me. I needed a special cable, that they shipped to me very fast. Perfect. The battery is loading now and that was a very kind and excellent service.
Shipping to way to long for item to arrive. Almost 3 weeks even once Express Shipping was purchased at $40 which said only 7 to 10 days. Very unhappy
Reply from Lightmalls2022-10-09
Hello,
I am really sorry for the inconvenience caused to you. Due to the flight delay, the package was not delivered in time. You can contact us after you receive the package. We are willing to refund you part of the shipping cost.
Item arrived, in perfect condition and earlier than predicted and also considerably discounted compare to the US list price (where it was also sold out)
Communication was very good. They were very helpful and exchanged emails easily. I received my order from courrier firm EVRI in the UK. Good tracking. Well packaged in two bubble wrapped envelopes.
Waited 2 weeks item never arrived. Contacted company, they said would be another 2 weeks. Asked for refund. Recieved refund. Less than I paid. This is a currency scam. Do not use this company.!!! Order number LM22071041438
Reply from Lightmalls2022-08-03
Hello,
If you do not receive the product you purchased, you can contact us, we will check the logistics information for you, and if the package is lost in transit, we will reissue it to you. Can you provide the order number for us to check?
I ordered 2 torches from lightmalls, and after taking a month to arrive (seems standard so I knew it would be a wait), when it did come they had sent the wrong colour, I then asked them if they could pay for the shipping to return the item as it was an error on their part, any company I've ever dealt with that have sent the wrong item has done this no questions asked, they proceed to offer me some money back for their error(if you want this option keep pressuring them as they started at $3 and after back and forth they went to $10), but when I told them I don't care for money off, it's not the colour I ordered, they tell me they don't want me to return it as they probably won't get it, finally they accept for me to return it for my money back but even after asking for them to pay for my return, as again, it's their fault, why should their customer have to go out of pocket for something I had no control over, they shipped the wrong item. So I paid to ship it back to them, tracked and signed for, now it's in their city and the courier is claiming no one is in, so they probably gave me the wrong address or something and I'm now down the price of the torch, the price of international shipping tracked and I don't have the torch, really wish I had read this was only a 3.8 on here, and took in the other bad reviews as a lot of the good ones look very generated and automated to inflate their score. Stay away.
Reply from Lightmalls2022-08-03
Hello,
We are sorry that we did not make you 100% satisfied. We will try our best to improve our services and try our best to make our customers satisfied.
Regarding sending you the wrong color, it was our negligence. We would like to reissue a new one for you, you can contact us by email.
XTAR 18650 Batteries
I ordered a few of these from Lightmalls recently. Shipping takes a little extra time, but in my opinion that is offset by the great prices. One of the batteries was dead on arrival, but Lightmalls sent me a replacement. They were quick to respond to my emails, took good care of me even on such a small order, and I'll definitely order from them again.
Guys don't order from this site because you will not gonna se your product ! This is the the second Tracking Nr LM21050554896
Reply from Lightmalls2022-08-03
Hello,
If you do not receive the product you purchased, you can contact us, we will check the logistics information for you, and if the package is lost in transit, we will reissue it to you. Can you provide the order number for us to check?
Subito
Cosidomo
Depot Avenues
Hjz Handel
solar-autark.com
Vertex Biolabs
WEGO6
Avenor