Awesome customer service!
When my package was delayed the worked to find out where it and it was delivered thanks to their diligence. They were awesome and I will definately use them in the future.
About Lightmalls
Data updated- Website
- www.lightmalls.com
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 7 reviews
- Replies to negative
- 82% (96/117)
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About this business
Professional Outdoor & LED Products
Written by the business, not verified by us.Is Lightmalls legit?
Lightmalls (www.lightmalls.com) has a 3.6 out of 5 rating on OK.one, based on 351 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 65% rate it 4 stars or higher while 32% give 1 star; The business has replied to 82% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
First time buyer
Very happy , thank you
Yes it is
Yes it is. Good product, fast delivery and packaging.
You get what you pay for light us…
You get what you pay for light us definitely bright but not for long Shipping of course took a month))ll)/
Great customer service
Sent me the parts I needed quickly - very helpful. I bought an underwater video light from Lightmalls. I used the light a few times underwater and one of the fittings for connecting the light to my UW camera housing became very worn. I emailed Lightmalls who sent me the very specific part I needed (+1 spare) very quickly. Good customer service.
People replied at 3 am In the morning…
People replied at 3 am In the morning and knew exactly what I needed. I am getting a refund within 1-2 days because of item that was not shipped. 3 of the 4 items were shipped. Thanks guys I appreciate the help and fast customer support
Bought Klarus xt1a flashlight
Bought Klarus xt1a flashlight. It flickers very badly on high beam. They refused the return even though I send them a video as evidence. What a rip off, it’s a scam company! Do not buy from Lightmalls!
Reply from Lightmalls2022-06-01
Hello, I'm really sorry for not being able to satisfy you. If the product fails during use, you can contact us at any time, and we will provide you with after-sales service. If the product fails, you can send it back to us for repair or replacement.
Chest mounted runners light
Chest mounted runners light. Absolutely brilliant product and minimal postage delays. Highly recommended.
Fantastic service after the sale
Bought a replacement smart battery for my drone. Very happy with the quality and it was a great price. Packaged well and shipped on time. Postal service was rather slow but definately worth the wait. Contacted customer service by email when delivery was overdue and they were fantastic. Answered emails quicker than most places answer the phone. Prompt, pleasant, and helpful. Will buy from again !!
Great flashlight
Great flashlight, thanks for getting it to me as quickly as you did. I now have 2 of them, they work great!
Great customer service
Bought some headlights, one arrived cracked. Contacted the customer services and it has been sorted out quickly. Very satisfied with both the product and customer service.
Great lights so far
Great lights so far, bright, solid construction, easy to fit.
Excellent torch
Excellent torch, when I turn it on in the dark, I thought it was morning. Very careful packaging. And the price is good, I believe it's the best torch you can get in that price. I have another 2 torches, nearly same price, but only 800 lumen, and can only service 1 hour with the brightest light.
I ordered a flashlight there from…
I ordered a flashlight there from Germany. A short time later it turned out that I would no longer need it and sent an email. The purchase amount was then transferred back in full within a very short time. 5 stars from me!
Ordered a flashlight Fenix E35 v3.0
Ordered a flashlight Fenix E35 v3.0. Flashlight arrived after 14 days after order date. This is fake Fenix flashlight as last 3 didgit has been scrabbed off the body of the torch next to power button. Would not buy from them anymore. It is well made fakebut FAKE AVOID Lightmalls if you want to buy original product
Reply from Lightmalls2022-04-15
Hello, I am really sorry for the inconvenience caused. The products we sell are all guaranteed quality. If you encounter any problems during use, you can contact us for warranty.
Liars and Thieves
Ordered from them on 8th March, over 1 month later I'm still waiting. The tracking just stopped on 24th March which they are trying to blame on Covid. I have told them to refund which they refuse to do and they asked me to wait another MONTH!. Do not use this company they take your money but don't deliver. I'm reply to Lightmalls response below. They are still using covid as a weak and unrealistic excuse for not supplying the goods. And, in an attempt to make themselves look better than they really are, they fail to mention that I have already provided the order number to them and they have no answer to the fact that the item has not been delivered. They also fail to mention that I have raised a PayPal case against them and that they are refusing to refund the money unless I drop the PayPal dispute. Fraudsters, scammers and liars. Avoid this company unless you want a lot of grief.
Reply from Lightmalls2022-04-15
Hi, I'm really sorry for the inconvenience caused to you. Due to the epidemic spread, international logistics has been greatly affected. We have arranged the delivery of goods in the warehouse as soon as we receive the user's order. However, the time-consuming of waiting for the express information to go online, the package to accept customs security inspection, and the package to wait for the flight after being delivered to the airline is much longer than before. Therefore, our logistics timeliness has been greatly affected. Can you provide us with your order number? We will urge the carrier to expedite delivery for you.
Great customer service
My PayPal payments went strangely wrong - it paid them twice - but a quick email to lightmalls produced an immediate response sorting things out. The head torches ordered are wonderful - but I already knew that as this is my second order!
Liars and Thieves
Product I ordered was of low quality and would not do what it was supposed to do. Lightmalls said they needed me to send the product back, at my expense, and that they would refund the product cost AND refund my return shipping costs. They are refusing to refund my return shipping costs... which were almost as much as the product itself. They have now ghosted me and refuse to respond to my inquiries as to the status of the return postage refund.
Reply from Lightmalls2022-04-15
Hello, I am really sorry for the inconvenience, if you are not satisfied with the product, you can send it back to us, we are willing to pay the shipping cost.
Shipment bad, quality good
I ordered at Aug 21 a stainless steel aluminum toolbox for a BMW R1200G / R1200GS Adventure. First I didn't get a order confirmation, which I got two weeks later not before a separate request. The responses are in general quick though (same day). In Feb 22 I noticed that I once ordered something and never got it. After some clarification it came out the shipment was returned, as the package was too heavy, which the standard rate (for CH) didn't cover. I never got a relating notification though. Without any interaction the order would just have remained forgotten. After that, they offered me either to get the money back, or to pay additional 30$ for the shipment. I chose the latter. After that it took 2 weeks to get the item. I understand that with Covid and delivery blockings in China the shipment might take longer than usual. But almost half a year without any notification is just too much.1/5 stars for the experience. The quality of the item is satisfactorily. I had to bend the connectors though a bit manually in order to fit. All in all a good quality for ~100$ less than a comparable expensive label (i.e. Touratech or Wunderlich). 4/5 stars for the item
Reply from Lightmalls2022-03-30
Hello, I'm really sorry that I didn't make you 100% satisfied. Due to the impact of COVID-19, the logistics time has been impacted, so the delivery time has been delayed. I apologize again. We will try our best to improve our service and try our best to satisfy our customers.
Good customer service.
I was concerned that my order was taking a long time. Contacted customer service and they tracked it down and got me a tracking number. It arrived a few days later. Products were as ordered. Work great. But customer service was the star.
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