Awful experience! DO NOT pay the VIP Service fee plus the express shipping fee
I don’t feel compelled to write reviews but I just had to call this company out on “malpractice”. To make a long story short, I ordered personalized boxers for my boyfriend on February 05 for Valentines Day. I payed an extra 4.99$ for a service they call “VIP Service”. They claim it’s an extra fee so that your order can be treated as priority. I also payed an extra 19.99$ for express shipping with guaranteed delivery within 3-5 business days. Their website also guaranteed delivery before Valentines Day. A week later, after not having heard back from them, I called the Customer Service number, only to hit a voicemail in Chinese. I then emailed their Customer Service and a couple of days later a Sara wrote to me to tell me that my item was undergoing quality control and would be shipped to me quickly. Well it wasn’t. I received my item on February 20th. I asked to IMMEDIATELY be reimbursed the ridiculous extra fees I payed seeing that I most definitely DID NOT receive my items for the specified date. Here is the answer that Sara sent me back (Read at your own pleasure): Then would you like to leave a 5 stars review online on TrustPilot and keep it at least a months, and provide us the link of the review, so that we could refund you $20 in total as compensation? Best regards, Sara As you can see, they are offering to reimburse me if and only of I leave them a 5 star review here! No Sara, I won’t. I copy pasted your hilarious answer here instead.