Santasocks's aim is to be the best custom photo socks and gifts online store and deliver happiness in daily life to every customer. Trying to give our customers the best service and products we design and produce every item from our own factory in China. We believe that a personalized item can be the best gift for your loved one and yourself. With our professional designer and manufacturer all the items are unique design and in good quality.
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Is Santasocks legit?
Santasocks (santasocks.com) has a 3.3 out of 5 rating on OK.one, based on 388 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 39% give 1 star; The business has replied to 23% of negative reviews; 4 of them were added in the last 12 months. Last updated 2026-10-25.
Awful quality, not as described, sizing is off and customer service won’t help.
Reply from Santasocks2026-09-21
Dear Valued Customer,
We are very sorry that we were not able to provide you with perfect service. This is not the kind of shopping experience we want to bring you and we sincerely apologize and will communicate with you further via email to resolve the issue.
To better understand and address your concerns, we kindly encourage you to reach out to our dedicated customer service team directly at [email protected].
We will do our best to find a prompt and satisfactory solution for you. We appreciate the opportunity to improve and hope to have the chance to make things right. Please feel free to contact us at any time. We are here to assist you and resolve the issue.
Best regards,
SantaSocks Team
Greatest company! Have ordered many items throughout the years & the team at Santasocks is always incredible to deal with.
Everything is always as ordered & if any issues arise, they're always on the ball.
Had to order a couple of extra shirts for our annual golf trip & as always, super impressed. Always great quality as well.
If you're looking for a unique shirt, you've come to the right place!!
Incredible products. The third Christmas I have utilized Santa socks. Their gifts are unique and everybody looks forward to getting them at Christmas. Thank you so much. Your service is incredible and greatly appreciate it!
A company with GREAT customer service even or especially during the busiest time of the year!!
This was my first purchase with Santasocks and I had a question concerning the order that I had just placed. I was blown out of the water by their quick and thorough response to my question. I will definitely shop with Santasocks again!!
10 days ago placed order and then today I check tracking to see product out of stock ... Now in a lurch to find something else for mother's day and can't get a hold of anyone in China to get refund ... So that money is in the wind
Reply from Santasocks2025-07-01
We are terribly sorry for any disappointment caused Scott. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.
We regret to inform you that the item in your order is out of stock because some of our popular items do sell out quickly. Our sincerest apologies for the disappointment. We have offered the full refund of your order, please kindly check if you have received it, if you do not receive the refund, please feel free to contact us via email, thanks for your understanding
I ordered a couple of personalized pet face ornaments for family members that lost their dogs in 2024. Initially I was really disappointed when they arrived. In the product picture online, the pet face is big enough to take up almost the entire surface of the ornament. The ornaments I received did not look like that at all. The dogs' faces were so small, smaller than my thumbprint, and were really dark. I messaged customer service and they were quick to respond. They offered to send me 2 new ornaments, free of charge. Unfortunately, the second ones I received were just as small, but the pictures were more clear and the color was more vibrant. I was still disappointed that the ornaments did not resemble the advertisement online, but I did appreciate the company's responsiveness and attempt to fix the problem.
Reply from Santasocks2025-01-26
Hi Chelsea. Thanks for taking the time to share the feedback. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements.
I purchased the View Master style photo viewer and 3 photo reels from Santasocks for a Christmas gift. When it arrived, it was unusable - a total disappointment. The viewer has scratches on the lenses and the reels don't advance as they should. A complete mess.
I contacted Santasocks who quickly responded, which is the reason for 2 stars (the product is worth zero). They said it was a problem with my images (these are digital images taken on an iPhone - I don't think so). Perhaps if we were enlarging the images that excuse might fly, but for these small images. No, just no. They offered a 30% refund. Figuring it would cost a small fortune to ship it back, I replied saying I'd be okay with a 50% refund. They wouldn't work with me. I wasted money I frankly don't have (who does). I feel very foolish and advise you beware.
I would say the quality of what they sell is what you'd think. Don't waste your money. Stick close to home and support local businesses, not those overseas where you have no recourse if you receive junk. IMHO that's all they sell, J-U-N-K.
Reply from Santasocks2025-01-08
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We have sent you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
AQSL3772
Paid for quick shipment and received a week after Xmas. Should have been here Dec 24.
The pictures were all blurred and it looks like dirt or particles on the prints.
Will never buy from this company again.
Quality is horrible
Reply from Santasocks2024-12-31
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We will send you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
If I could give them a zero I would! I ordered custom view finders for my nieces and nephews and they came today and they are awful. Half of them are falling apart and the ones that do work are grainy washed out pictures (my pictures were not!) that you can't tell who's in them. What a total waste of time. Also shipping, even expensive expedited shipping, takes forever. Do not order custom photo gifts from this site!!!
Reply from Santasocks2024-12-31
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We have sent you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
Quick customer service but not great quality of product
Bought a photo reel as a gift. Reel itself wasn't working properly. Photo piece pretty much fell a part and I glued it. Emailed customer service and they offered a half discount. It was better than nothing but now I'm stuck with it and I'm definitely not gifting it to anyone. Would not order from here again.
Reply from Santasocks2024-12-17
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We have sent you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
The pet pillow I ordered was smaller than I expected but it turned out so good I truly can’t complain! And the towel and other items turned out great as well. And it arrived faster than expected! All in all I highly recommend!
Love this shirt I got for my son in law. Perfect for his personality. It ended up costing more than I expected but the end result was great. Received it very fast.
It email me stating missing information need to fix it but I can not find the reason or it is not showing what to fix
Reply from Santasocks2024-11-07
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We have sent you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
I purchased a customized light-up tree topper that arrived broken. I went through the process of requesting a refund, and the service representative haggled with me. It took 17 e-mails back and forth before they agreed to honor their policy and refund their damaged product in entirety rather than offering a fraction of the price. The product itself was cheaply made and was not as pictured. I have never engaged with such a scammy organization.
Reply from Santasocks2024-11-07
Dear customer, we sincerely appreciate you taking the time to share this feedback with us, and we genuinely apologize for any inconvenience resulting from this. It is important to note that this certainly is never the type of service we strive to offer. Please be assured that your thoughts have been shared with our teams as we are constantly seeking ways to make the necessary improvements. We have sent you an email regarding this matter, and we kindly request that you reply to the email we sent. Thank you very much!
The products I received were beautiful. Unfortunately, they broke during shipping but giftlab was generous enough to redo my order. Can’t wait to see the new product arrive!
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