Had to haggle for a refund
I purchased a customized light-up tree topper that arrived broken. I went through the process of requesting a refund, and the service representative haggled with me. It took 17 e-mails back and forth before they agreed to honor their policy and refund their damaged product in entirety rather than offering a fraction of the price. The product itself was cheaply made and was not as pictured. I have never engaged with such a scammy organization.