False advertising, but good customer service
I ordered a couple of personalized pet face ornaments for family members that lost their dogs in 2024. Initially I was really disappointed when they arrived. In the product picture online, the pet face is big enough to take up almost the entire surface of the ornament. The ornaments I received did not look like that at all. The dogs' faces were so small, smaller than my thumbprint, and were really dark. I messaged customer service and they were quick to respond. They offered to send me 2 new ornaments, free of charge. Unfortunately, the second ones I received were just as small, but the pictures were more clear and the color was more vibrant. I was still disappointed that the ornaments did not resemble the advertisement online, but I did appreciate the company's responsiveness and attempt to fix the problem.