Over a month, can't reach anyone to actually help
I placed an order on January 20, 2021 and I have been trying to cancel my order for the following month and a half at this point. Initially I got an email asking for an updated address and I replied but never heard anything after that. Called customer service and keep getting told you should hear back after February 18, 2021 because of Chinese New Year. So I waited, I called today and now I'm told there is nothing they can do. I have sent multiple emails, all I was is my refund. They didn't waste anytime taking the money out of my account but won't refund or return an email. I will not be using anything from Smok again, I am so irritated with the poor customer service.