Login Problems Despite Using Service Recently and Verifying Identity Months Ago
Verified identity months ago, logged in using same details twice, as recently as mid April to do company related stuff but for some reason it just stopped letting me log in, saying password was wrong - nothing changed my end, still using same fingerprint-accessed password as always. Same on app. Utter frustration followed and I actually ended up in tears towards the end of this 3hr ordeal: called the helpline who was someone working from home with a child in the background - just a bit off putting while I was stressed and frustrated at what should have been a 10 minute simple job, so needlessly long story short: she said I had to create yet another Account for a different email and then contact Companies House to link it to the company. Turns out this was incorrect, it’s just a case of clicking a couple of buttons to add the company to the new account…then original job done in 10 mins, 3hrs after. In between all that I’d been sent down numerous rabbit holes, holding in queues and dead end automated calls, spoken to Companies House twice, HMRC 'Extra Support' Helpline which I found quite patronising and did not live up to its name at all and just sent me a link and phone number for Corporation Tax, Online Services…all this because I couldn’t log in, when previously I could.