Disappointing Experience with BookBaby Quality Control
I printed a batch of my book with BookBaby to gift locally and internationally to key figures in my industry. To my shock, one recipient sent me a video showing that while the cover was correct, the inside contained an entirely different book. I raised the issue multiple times but never received a call or reply. Instead, they sent me just one replacement — in Spanish — even though the original problem was with the English version. This was a highly disappointing experience for such an important promotional project. I expected much better quality control and customer service.