Poor platform, poor communication
The platform is not interactive and the communication is poor. I was assigned a time for installation of a product. I requested a change to a later date. They changed it to earlier w/o notifying me. I first learned when the contractor got in touch with me. On the site, I attempted to communicate, but it's all automatic. Eventually I reached a person and requested cancellation of the service and a refund. Then I received another email from the contractor about rescheduling -- the platform had not communicated to him the cancellation. I had another chat to confirm the refund (not received after 5 days), and was assured it would be coming.