Slow & Sassy Service
Their shipping times, even expedited are considered estimated (which I understand) but a sway of "the overall timeline of the order can extend by 7-14 additional business days" is absolutely unacceptable when I customer pays to expedite their shipping. I completely understand that once a product leaves the facility, it is outside of the companies control but if you cannot guarantee to ship a product from your facility in a timely manner, you should not offer such upgrades. My product shipped out on the day I expected to receive it as I paid for expedited AND waived my proof review so that there would be no issues. My payment was taken out at the time of purchasing so there was also no issue with payment being made. I now have 100's of a product that will arrive after the event I had planned them for. Had I known this was going to be an issue I would have ordered from another company that I had ordered from in the past. We were trying to give Imprint a try because they offer some items that our other company does not (though not the items purchased this time). I also felt passed around as someone else's problem. First I attempted chat who said they couldn't advise anything in regards to shipping & instructed me to call. The customer support person I spoke with was very dismissive even though I was polite and instructed me to open a support ticket. I did so and then the person sent me a copy and paste about shipping. When I asked how that answered my concern, I was then told the above statement about it taking 7-14 business days longer. Terrible customer service, terrible production timing, and I still haven't received my product...