Run!
Where do I start? If there was an option for 0 stars I would have chosen that. I can see a lot of positive reviews and, to be honest, I question their veracity. Unfortunately my experience was far from positive. I had been the victim of some malicious software which had deleted most of my C Drive. A lot of work and training videos had just disappeared so I searched for a reliable data recovery application and EaseUs was near the top of the findings (A paid for position by the way). I downloaded the software - which they said was free to try but which was not. It allowed me to scan for files and showed a good set of results, well they looked good, but I could not verify that anything had been recovered as it would not let me save a single file for verification purposes, so I had to pay for the full version - I had no choice! After getting a licence and saving the search results I found that most of the videos recovered were either corrupt or empty. So I looked for other software as my priority was to recover the files as soon as possible. I also contacted EaseUs customer support and explained in an email what had happened and politely asked for a refund. Meanwhile, I downloaded some software from a company called 'Wondershare' and successfully used that to recover my files. So them my question to customer support was, why did their software not work when a competitors did? I had done nothing wrong and the software I had bought was not fit for purpose, it did NOT do what the sales pitch said it would do. So, quite rightly in my opinion, I firmly stuck to my request for a refund. Did I get one - NO! I was bounced around between 3 different members of the support team who asked a lot of questions and then they told me I was not eligible for a refund. How bad is that???