CICiciful★★★★★
CHEATED AGAIN AND WRONG PRODUCT SENT AND THEY WILL NOT GIVE ME A FULL REFUND
I received the return information 2 days ago and I completed the long process and paid for the item to be mailed back to the NYC address they provided. I have to wait for the refund for this order and I'm still waiting for the refund from the first order.
PLEASE STOP THE NONSENSE CICIFUL. Your Customer Service Department claims that there is no reference to this order, I provided the order number, CF00023653 (this is for the gold metallic jacket and the sequin leopard/cheetah short set - that has not been shipped). In an email I have from you detailing shipping you also stated the slow refund of my first order and my first complaint from weeks ago. SEND THE RETURN AUTHORIZATION FOR MY FULL REFUND. THIS IS ABSOLUTLEY RIDICULOUS!
I ordered the metallic gold trucker style jacket and what I received is ABSOLUTLEY NOTHING like the picture. It doesn't hardly fit my arm nor my body and is no way a 3XL. From a prior return case I'm dealing with from Ciciful, I took the photos of the item, of the merchandise near and on my body. I sent all of that information back to them the same day that I received the item and now they as always want to negotiate and offer me $17.00 for a $56.99 item. I PAID FULL PRICE AND I WANT A FULL PRICE REFUND. They told me they don't offer full refunds. Well I'm starting a class action lawsuit after the first episode and this shows their continual abuse of customers. I'VE HAD IT BEING CHEATED BY THESE SCAMMERS. I PURCHASED IN GOOD FAITH AND THEY NEED TO OPERATE IN GOOD FAITH.
2023-08-03Helpful 3
CICiciful★★★★★
CICIFUL WILL NOT REFUND OR RETURN MY ITEMS
I received my order and it did not fit. I followed the instructions to initiate the return and now they added another layer to the return policy. I received an email requesting that I take a picture of the item near my body but don't show any face to see if they can adjust it for me. It doesn't fit. It is too small. These people do not want to refund my money. I followed the instructions listed on their site and they responded and now with this new request. I'm angry and I will be contacting my attorney about this. I see a class action suit here because this is their practice with everyone apparently. Why the fraud? People are willing to purchase the products why cheat? The return policy should not be this difficult.
I just heard from CICIFUL and this is what they told me. THIS IS NOT FAIR. I WANT MY FULL REFUND NOT A LET'S MAKE A DEAL RESPONSE:
We understand that returning the item and waiting for the refund can be time-consuming and inconvenient for you. Therefore, we would like to offer you a more convenient and efficient solution. Instead of returning the item, we would like to offer you a direct refund of 30% of the item's value, which is equivalent to 13.49 USD. Alternatively, we can provide you with a discount code worth 23 USD, which you can use on your next purchase on our website. I paid in full and I want my refund in full. I followed the requirements for the refund and now they don't want to refund my money. I informed them that I will be contacting my attorney.
2023-07-20Helpful 2
