Support went to great lengths to help me
Had my Hoverair X1 for a year, and when I switched to a new phone, the transfer of photos and videos didn't work any more. Contacted support, sent them screenshots and logs, and they went to great lengths to help me. Obviously, it wasn't an easy case as it took some time, but finally they solved it. Hats off to the Hover support team, can't say anything negative about them.