Our dog got hurt during groom and we were not told
Our dog got cut during her groom and we were not informed about it. When we finally noticed we called the groomer and asked for explanation. The groomer offered to apply some antiseptic and discount for the next groom, however she did not remember cutting our dog and kept on saying 'maybe she had a mat' and 'if I noticed I would've told you'. Little consideration was given to the actual event and when we asked for partial refund as we don't want to use their services again, the head office did not seem to be bothered either and said that 'the groomer told us you were satisfied with discount for next appointment', which we never asked for or agreed on. Our dog was clearly uncomfortable with the area for number of days and we unknowingly took her out to play in water and mud on the day that she had a groom. She might've gotten an infection and all it would've taken for them is to be transparent and to tell us that she got hurt. With how big the area was it would be impossible for them not to notice when it happened.