Refusing to refund for non-delivered ordered
I’ve ordered two cases for my iPhone 15 Pro Max and for my wife’s iPhone 15 Pro. It was said that delivery would take a week but it arrived in 3 weeks (delivery was from China). Only one case has arrived. When I contacted the support they said that the second case is out of stock so it cannot be delivered. Support offered me another case instead which I refused and asked for refund. Once I asked on refund the support insisted on replacement instead of refund. I refused again and asked for refund for the second time. Then I got a message from support that my refund request is passed to designated refund team. No answers from them from that moment (3 weeks already since) Also support may take from 3 days up to a week to answer your email. As well this case that I haven’t received is still available on their website. Company looks like fraud with very weak support. As well case that I received is low quality. Not really bad. It just doesn’t match the price of >$30. I would not recommend anyone to buy these and avoid this company. Underneath cool instagram ad there are fraud-like company that delivers you cheap Chinese case that are 3D printed. If you receive your order you may like it, if you don’t you most probably won’t get your money back