refuse to refund
The checkout flow is misleading. A promotional pop-up advertising 40% off led directly to an immediate subscription charge without a clear final confirmation screen. The pop-up did not display my payment method, nor did it clearly indicate that the promotional sale was final or that clicking would immediately trigger a charge. I expected a separate step to review and confirm before being billed. Support refused a refund despite immediate contact after the charge. The overall process lacks transparency and can easily result in unintended subscriptions. The experience feels optimized for fast conversions over user clarity.