Be Warned: Extremely Poor Customer Service Experience
I usually don't take time out of my business day to leave negative reviews but I would strongly caution anyone from working with WP Fix It. After being a paying customer for months, I was shocked at how rude and condescending their support team was — especially over a simple billing issue that I had already resolved. Rather than offering helpful communication, they sent multiple emails with a hostile tone, accused me of causing “extra work,” and even ended one message by saying, “this will be my last reply.” That’s not how you treat customers — especially those running real businesses who rely on their websites. There was zero empathy, no professionalism, and absolutely no reason for the way they spoke to me. If you’re looking for a WordPress provider that respects its customers and actually provides helpful support, I strongly recommend going elsewhere. I’ve since moved my website to a much better host with real customer service. UPDATE: After posting this review I received this exact email (I Copied And Pasted). I notice that there is a pattern of extortion and threats from this company but I will not be a intimidated even it means I loose my site and all my files. Email from WPFIXIT: [BEGIN EMAIL] Hello Because of your review we have suspended your hosting account. You will need to remove your review and reply with proof of a new hosting provider that your website will be moved to. Failure to do so in the next 24 hours will result in a full deletion of your entire website. We absolutely want nothing to do with you as you are a horrible customer and never take accountability for anything that is your fault which includes not communicating when we are trying to help you from your account being suspended. Any future actions that you take against us will result in a aggressive search engine optimization campaign that will completely erase you from the internet. We look forward to your replying stating that your review has been removed and the information about your new hosting account which we will send you a full backup of your website that you can move to this new account. [END EMAIL] Please look at the other 1 star reviews this is a pattern. TRUST ME STAY FAR AWAY! all this over a missed $37 payment which I paid but did not communicate in a timely manner to their emails because I was sick and did not respond to emails.