Lousy Customer Service & Potentially Misleading Reviews
I placed an order. For some reason two mats were added to my cart. I updated the cart, but it did not work. After I'd paid, I saw that the two mats were still on my order. I contacted Wahoo quickly. A representative got back to me after "it was too late to cancel the order". But, same representative informed me it would be no problem for me to return the second mat. Later, I came to find out that I was responsible for return shipping. When I left a mediocre review for a trainer because it turned out that something I feel is key functionality was missing, the review never posted. Further, when I tried to leave a negative review of the mat I kept, I could not. (It smells like a tire even a month later.) Their review-minder (a company called Yotpo) gave me an error every time I tried to rate it (which, it seems can only be done by invite through an email that opens a browser window.) Not only am I extremely unlikely to buy anything from this lousy company again (the only company to charge me a tariff surcharge to date), but I must wonder what average review numbers for their products really look like!