If i could give zero stars!
If i could give zero stars then i would.on 19th november 2025 my 2 dogs were booked in at squires gate blackpool grooming our french bulldog for bath and nail trim and papmer treatment. Our mixed dog was booked in for facial hair trim and feet hair trim and bath. 2 hours later went to pick them up. At 5.45 dogs came out lights were switched off and we was ushered down stairs to pay as an issue with the till. No chance of actually looking at dogs before we got them home. First our mixed dog his facial hair looked like he had been hacked at, appalling, i had to tidy him up myself. Now this is the concerning bit, our frenchy was limping when we got him home, couldnt climb onto his usual place to lay down, no pamper treatment had been done no nail trim. I left a whatsapp message asking why the treatments i asked for had not been done and did our frenchy have some kind of accident. I gave it 2 days no reply and our frenchy was getting worse with his walking. Took him to vets who said his trauma looked to her like it could be due to a fall, and because i had given our frenchy pain relief i already had at home he had to go back to vets at 6pm that evening for pain injection. By the evening when he went back to vets, he was having trouble walking on his back legs. She immediately got us into a specialist the next morning in Kendal as she didnt like that he had got so worse. Our frenchy was admitted for surgery on his back he had a disc removed from the lower part of his back and thankfully 3 days later hes home with lots of days of recovery and strong meds. At a cost of £5310 I rung pets at home to speak to a manager, i needed answers. A manager rung me back i told her all that had happened and not happened with there grooming appointment. She said she will look into it and get back to me. Surprise surprise no one got back to me again so i messaged the whatsapp number saying i would contact head office if a manager did not responde by return. I got a call few hours later from a manager.. She couldnt say what had been done about the staff but apologised for my 2 dogs not getting there booked treatment. I said so did our frenchy have a fall ? She said she asked and they said NO!!! I said well obviously they are gonna say no and she actually agreed with me! i asked if the groom room was camered which apparently its not, so i asked why did my dog walk in fine and come out injured and so much that he had to have spinal surgery 5 days later. She apologised!! OMG seriously! And she proceeded to offer me a free grooming for both dogs haha then when i said you are joking they will never come back again, she then said i hope your frenchy is doing ok and i will give you a box of treats for him! No refund for grooming that they never got! So in conclusion, we have decided not to leave it there and are leaving it in the hands of our solicitor. As you cant have a healthy dog walk in and 5 days later have spinal surgery. If you are reading this, DO NOT leave your dog at this god forsaken place, we have paid a high price in putting our trust in staff that obviously do not have a clue.