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Rob Mackoul

United States

1 Reviews
2 Reads
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1 review

Woodartdeal Furniture

Misleading and deceiving, customer service doesn't care

I gave two stars because the quality of the furniture is decent enough. I would like to give one star, but I'm going to be fair. The customer service is phony friendly, meaning they are using AI to write responses that they think you want to hear. If you use AI enough, you can recognize a response made with same. The website states that the table I ordered with comfortably fit three stools - it does not. When I asked to return one of the stools, it hadn't even been opened, I received several AI responses telling me how correct I was, how sorry they were that the website wasn't accurate, and that they would offer me a 30% discount to keep it. I didn't want the item, I stated that, and was ignored for a few days until finally I followed up and asked about a full refund because I didn't want to pay for an item I couldn't use, even with a good discount. Eventually they wore me down, I gave up, accepted the discount, and now I have three stools stuffed under a table with no hope of anyone ever sitting in them all. They claim shipping takes 3-4 weeks, it took over 5, and came in a bunch of different deliveries. Not the end of the world, just annoying. Additionally, the items come with no pre-drilled holes, nor any instructions. You're on your own. I am not handy, but thankfully I've used a drill enough times and logically just used a marker in the spots where the bottoms of the items matched up, but beyond that, there's no help whatsoever. There's no chance I would ever buy anything from here again.

2026-03-25