No longer recommend or want to use
When we first got this through work, you were allowed to miss one or two classes a month. I never did this frequently, but very very occasionally there were travel issues or illness that meant I was unable to cancel within the 12-hour period. I did always cancel the class to make the studio aware. They have since changed the policy so that if you miss a class by accident, you are either locked out completely or required to pay a fine. When you’re on a £200-a-month plan so you can attend more classes regularly, this becomes a nightmare scenario. It punishes you for spending more, while providing no flexibility to cancel classes outside of the 12-hour window. They keep making it more restrictive, and I am seriously considering cancelling. Ive gone from recommending it to people in the business to not.