I am beyond frustrated with EA at this…
I am beyond frustrated with EA at this point. I have been locked out of my Sims account for MONTHS because I never receive the verification or password reset code. Ever. Not in my inbox, not in spam, not in promotions — nowhere. I have emailed EA multiple times over the course of months and I get absolutely NOTHING helpful back. No real response, no solution, no human support. Just silence or useless automated replies that don’t fix the problem. How is this acceptable for a company this massive? I PAID for my Sims games. I PAID for content. And yet I’m completely locked out of my own account with no way to reset my password because EA’s system simply does not send the code. Your entire login process is broken, and customer support is basically nonexistent. What exactly are we supposed to do when your own security system fails and no one at EA will help? Just give up on games we already paid for? This has been going on for MONTHS and it’s honestly ridiculous. Fix your email verification system. Fix your support. And stop ignoring customers who are literally begging for access to accounts THEY OWN. Unacceptable. Embarrassing. Do better.