Worst customer experience ever
Just to change your payment date you have to cancel, wait until the free service starts, then wait again to resubscribe on your preferred payment date! And worse than that rigmarole- you’ll be bumped back to the £21.99 Family Premium with Audio Books even if you were previously on the £17.99 plan. A succession of emails from random “Executive Escalation” won’t help you. One even suggested I make sure my payment card had no funds until my preferred payment date so my usual payment would fail until then! That was truly suggested to me as a solution! 😂