I PURCHASED A RANGER RB24T TO BALANCE…
I PURCHASED A RANGER RB24T TO BALANCE SEMI TRUCK TIRES FROM AUTOMOTIVE EQUIPMENT SPECIALISTS /MARIO BURBANK CA. UPON ARRIVAL THE MACHINE I MOUNTED 2 NEW MICHELIN TIRES ON 2 NEW ALUMINUM WHEELS, THE LIFTING TRAY WOULD NOT LIFT STRAIGHT AND AFTER SEVERAL ATTEMPTS TO BALANCE TIRE AND HAVING THE LIFT HANDLES MARR THE NEW ALUMINUM WHEEL I REACHED OUT TO THEM AND THEY SAID "IT'S NOT OUR JOB TO TEACH YOU HOW TO OPERATE THE MACHINE" THEN WE DID A VIDEO CHAT AND I WENT THRU CALIBRATING THE MACHINE AND BALANCING THE TIRE THEN IT WOULD NOT STAY BALANCED (IF YOU TOOK IT OFF THE MACHINE ROLLED IT AROUND THE FLOOR AND PUT IT BACK ON IT WOULD WANT MORE WEIGHT TO BE BALANCED) .THEN FINALLY THEY SENT THEIR TECH OUT WHO TOLD THEM NOT THE OPERATOR,BUT A FAULTY MACHINE .THEN THEY SEND OUT 2 NEW COMPUTER MODULES ON 2 SEPARATE SHIPMENTS THEY WERE INSTALLED AND STILL NOT WORKING PROPERLY ALMOST A YEAR LATER THEY SEND OUT ANOTHER MACHINE ,I OPEN THE CRATE AND THE LIFTING TRAY IS BENT ,WELDED ON BENT! LEAST THEY COULDA DONE WAS CHECK IT BEFORE SENDING IT OUT AND THIS MACHINE WILL NOT BALANCE THE TIRE EITHER! OR LET ME SAY IT WILL ONLY BALANCE THE TIRE TO THAT MACHINE ONCE, ONCE IT IS TAKEN OFF THE MACHINE IT WILL NOT SHOW BALANCED AGAIN AND WAS TOLD THAT IS NORMAL BY JEFF BENDPACS SUPER TECH, VERY DISSATISFIED WITH THE CUSTOMER SERVICE.AFTER TRYING TO FIGURE OUT WHAT WAS WRONG WITH THESE MACHINES I WAS TOLD THIS IS AN ENTRY LEVEL MACHINE AND IT WORKS PROPERLY,REALLY??I TOOK 2 TIRES DOWN TO A REPUTABLE TIRE STORE HAD THEM BALANCE TAKE OFF THE MACHINE ROLL THEM AROUND PUT BACK ON TO CHECK THEM AND THEY STILL SHOWED BALANCED , ,POSTED THEM ON YOU TUBE SO THEY(bendpac ) said WE cant see the video you sent COULD SEE THE VIDEO AND WAS TOLD THAT'S NOT A PROPER TEST !YOU NEED TO CALIBRATE THE MACHINE BALANCE THE TIRES AND PUT ON THE TRUCK NO FURTHER CHECKING IS NEEDED. WHEN I DONE THAT AT 40 MPH YOU COULD NOT STEER THE TRUCK!! I TOOK BACK TO THE TIRE BALANCE SHOP HAD THEM BALANCE THE TIRES AND RECHECK THEM AND TRUCK DROVE FINE BUT THEY STILL SAY NOTHING WRONG WITH THE MACHINE.BUYER BEWARE AS I DON'T THINK THEY CARE ABOUT ANYTHING BUT SELLING MACHINES. I FOUGHT THIS FOR MONTHS AND THEN THEY SEND ME A MACHINE WITHOUT DOING ANY TESTS ON IT JUST SENT OUT ANOTHER MACHINE LET HIM FIGURE IT OUT ? I HAVE BEEN WITHOUT MY MONEY OR A WORKING MACHINE SINCE 8/30/21 VERY POOR CUSTOMER SERVICE AND PRODUCT I WOULD NOT RECOMMEND DOING BUSINESS WITH THEM OR BUYING THE RANGER RB24T MACHINE AS THE WORD BALANCED MEANS BALANCED NOT WE CAN BALANCE THE TIRE AND WHEEL ON OUR MACHINE JUST DON'T CHECK IT MORE THAN ONCE!!! THE UNDO STRESS THEY HAVE CAUSED ME DEALING WITH THE FAULTY EQUIPMENT AND CUSTOMER SERVICE HAS BEEN TOTALLY UNNECESSARY AND HOPEFULLY ONE OF THE UPPER MANAGEMENT WILL SEE AND READ THIS,, AS WHEN I ASKED FOR SOMEONE ELSE TO SPEAK TO I AM TOLD THERE IS NO ONE. VERY POOR CUSTOMER SERVICE I ASKED FOR REFUND AND GET THE RUNAROUND ,WELL SEND IT BACK IF WE DON'T FIND ANYTHING WRONG WITH IT WE WILL REFUND YOUR MONEY MINUS SHIPPING AND RESTOCKING FEES REALLY YOUR TECH IS HERE GET THE MACHINE TO WORK AND I WILL KEEP IT. BUT NO ALL I HEAR NOW IS CRICKETS.