CHCheaptickets.sg★★★★★
awful service
awful service. They can say the cancellation of the flight is outside of reach considering it was the snow. However, they're blaming Tap Airlines as of refund not yet processed on their side. If Tap did or not refund them something, that is completely transparent for me. the payment was processed directly to cheaptickets. Tap airlines cannot process the refund to me as I used cheaptickets as agency. This agency claims to not be able to provide the refund and that it can take up to 8 business weeks for it to be completed. This is outrageous. The flight was cancelled. Tap airline confirmed the cancellation. Cheaptickets confirmed the cancellation. The refund should be processed right away, which would take then 2-7 business days to be processed (top in the worst case scenario). After that is just an inconvenience on my credit card side that could perhaps need the monthly statement to reflect the refund. This is basic purchase/refund mercantile process. There' no big deal behind them. Therefore, I understand cheaptickets is actually refusing to compelte the refund in spite of having no legal base for this. The information in their FAQ is fake. Tap airline would have processed the refund as per the above description. In any case, again, the payment WAS NOT PROCESSED TO TAP AIRLINE. THEREFORE, THEY DO NOT OWE ME MONEY. CHEAPTICKETS DOES.
This is a full scheme. In this event where Munich airport was simply closed. There's nothing else to do but refund. Any bureaucratic steps between the agency and the Airlines, is transparent for me. DO NOT TRUST THIS SERVICE. THEY DO NOT PROVIDE ANY BUT ANY KIND OF SERVICE OR SUPPORT OR ANYTHING. NOR THEY TAKE THEIR RESPONSABILITY AS THE MERCHANT APPLYING THE CHARGE.
THE AIRLINE IS NOT IN CHARGE OF MY REFUND. YOU ARE THE ONES. AS MERCHANT THAT PROCESSED THE CHARGE. YOU'RE USING A VERY LOW SCHEME TO DENY ME MY RIGHT FOR A REFUND AFTER SERVICE NOT PROVIDED.
YOU ARE JUST AWAITING FOR ME TO PLACE A CHARGE BACK WITH MY CREDIT CARD.
THE LACK OF SUPPORT, OF ATTENTION, RESOLUTION AND THE FACT THAT YOU ARE DENYING ME MY REFUND, ITS LUDICROUS AND OUTRAGEOUS .
FURTHER MORE, PAYMENTS DIRECTLY TO TAP AIRLINES BY CREDIT CARD, HAVE A DIRECT REFUND THAT TAKES A REASONABLE AND NORMAL 7 BUSINESS DAYS TO BE PROCESSED.
so they just make look bad their partners instead of taking responsability
2023-12-16
CHCheaptickets.sg★★★★★
awful service
awful service. They can say the cancellation of the flight is outside of reach considering it was the snow. However, they're blaming Tap Airlines as of refund not yet processed on their side. If Tap did or not refund them something, that is completely transparent for me. the payment was processed directly to cheaptickets. Tap airlines cannot process the refund to me as I used cheaptickets as agency. This agency claims to not be able to provide the refund and that it can take up to 8 business weeks for it to be completed. This is outrageous. The flight was cancelled. Tap airline confirmed the cancellation. Cheaptickets confirmed the cancellation. The refund should be processed right away, which would take then 2-7 business days to be processed (top in the worst case scenario). After that is just an inconvenience on my credit card side that could perhaps need the monthly statement to reflect the refund. This is basic purchase/refund mercantile process. There' no big deal behind them. Therefore, I understand cheaptickets is actually refusing to compelte the refund in spite of having no legal base for this. The information in their FAQ is fake. Tap airline would have processed the refund as per the above description. In any case, again, the payment WAS NOT PROCESSED TO TAP AIRLINE. THEREFORE, THEY DO NOT OWE ME MONEY. CHEAPTICKETS DOES.
This is a full scheme. In this event where Munich airport was simply closed. There's nothing else to do but refund. Any bureaucratic steps between the agency and the Airlines, is transparent for me. DO NOT TRUST THIS SERVICE. THEY DO NOT PROVIDE ANY BUT ANY KIND OF SERVICE OR SUPPORT OR ANYTHING. NOR THEY TAKE THEIR RESPONSABILITY AS THE MERCHANT APPLYING THE CHARGE.
THE AIRLINE IS NOT IN CHARGE OF MY REFUND. YOU ARE THE ONES. AS MERCHANT THAT PROCESSED THE CHARGE. YOU'RE USING A VERY LOW SCHEME TO DENY ME MY RIGHT FOR A REFUND AFTER SERVICE NOT PROVIDED.
YOU ARE JUST AWAITING FOR ME TO PLACE A CHARGE BACK WITH MY CREDIT CARD.
THE LACK OF SUPPORT, OF ATTENTION, RESOLUTION AND THE FACT THAT YOU ARE DENYING ME MY REFUND, ITS LUDICROUS AND OUTRAGEOUS .
FURTHER MORE, PAYMENTS DIRECTLY TO TAP AIRLINES BY CREDIT CARD, HAVE A DIRECT REFUND THAT TAKES A REASONABLE AND NORMAL 7 BUSINESS DAYS TO BE PROCESSED.
so they just make look bad their partners instead of taking responsability
2023-12-16
