SLOW customer service response
I purchased Blu Ray Ripper 36-hours ago and I get an error when I try activating using the registration code they provided. I tried all options they provide on their website and it still didn't work so I emailed them regarding the issue. They claim to GUARANTEE a response within 24-hours. It has been 36 hours since I emailed and still no response. * FOLLOW UP * It took 2 days but they did finally get back to me and Blu Ray Ripper is working great. Speed-wise it blows doors over HandBrake. Anyhow, I'm still irked about the 24-hour customer service "GUARANTEE" but am pleased with the software so far.