dumbofab.com (dumbofab.com) has a 3.9 out of 5 rating on OK.one, based on 24 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 71% rate it 4 stars or higher while 25% give 1 star; The business has replied to 50% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
Software didn't work for me and said they would get their engineers to look into it. I purchased another software and was able to do what I wanted. They said they would refund and then ghosted me. Too late to claim on PayPal.
Software just works; when MacOS began warning that support for Intel-based apps was phasing out, I asked Dumbofab tech support for their plans, the techs responded within 24 hours with a link to an Apple silicon based version. When they said lifetime support, they meant it, even though I purchased the product over 4 years ago.
Well, I was going to leave a scathing review because I thought I'd been scammed. I saw all the other reviews and I got mad. I lost my registration and asked them for it, they gave me an old one and not what I needed. Then, the conversation shut down for a couple of days. That really sealed it. Then, out of the blue, they popped back up and gave me the right registration and some money back. What took so long was they were trying to track down the other registration. I bought something and basically traded it in for something else, long story. The point is, they have amazing software and they came through for me.
I had exactly the same experience as Lee H (see his review): it simply didn't work with my GPU. Customer service was courteous but simply offered alternative builds that also didn't work. When I asked for my money back, they simply ghosted me. Avoid.
Hi, Thank you for taking the time to share your experience — we're sorry to hear about the frustration this has caused. I've learned all the info about your issues and our support team have tried their effort to help you solve issues. We're very sorry that we're unable to provide you with a satisfactory solution. I have already told our manager to refund you the full amount. And you will get your money back ASAP. For anything unclear, please feel free to contact our sales team: [email protected] BTW, we also tried our best to help Lee H to resolve his issues and we've arranged a full refund for Lee H.
I had made a mistake in my purchase. Reached out to their support email. Responded within 1 business day. Fixed all my mistakes for me. Recommended DVD Ripper software working very well for me. Thanks
Easy to use software. Quick and efficient tech support.
It’s a scam. The software is real it just doesn’t work very well, you might get lucky but for more complex/newer dvds it doesn’t work. Their so called “money back guarantee “ isn’t worth the screen it’s written on… they’ll humor you by saying oh try this version etc but in the end they’ll just ignore your emails Steer clear
I purchased Dumbofab Blu-ray Ripper. The process of buying was easy enough. It is successfully ripping my Blu-rays and DVDs to MKV with little effort, and is fairly fast too.
I purchased Blu Ray Ripper 36-hours ago and I get an error when I try activating using the registration code they provided. I tried all options they provide on their website and it still didn't work so I emailed them regarding the issue. They claim to GUARANTEE a response within 24-hours. It has been 36 hours since I emailed and still no response. * FOLLOW UP * It took 2 days but they did finally get back to me and Blu Ray Ripper is working great. Speed-wise it blows doors over HandBrake. Anyhow, I'm still irked about the 24-hour customer service "GUARANTEE" but am pleased with the software so far.
We're sorry to hear you're experiencing issues. To help us investigate and resolve the problem quickly, could you please share more details at [email protected]? Our team will provide you the most professional assistance and we kindly seek your cooperation in this matter.
Swiftly responded to my own mistake of buying a license for the wrong tool. Within a day I had a replacement license for the right one. No additional charges, wrong license was cancelled and problem solved.
Lily found my error and corrected it with alacrity.
I ordered the DVD Tool lifetime license. It takes hours to copy a DVD into an ISO file. The second DVD was supposed to take 23 hours. I cancelled the process. 2 days later I complained about it and said want the promised refund. Then, after being asked to do so, I sent the log files to support 5 days later I received a response saying I had canceled the copy process. yes, I didn't want to copy for 23 hours.I wrote again: I wanted a refund. I haven't received any money, response, or support except for the response to the submitted data, that I cancelled the copying process. Yes, I cancelled it, because it was supposed to take 23 hours.
Thank you for providing feedback on customer service related issues. We are very sorry to learn that the service did not meet your expectations. Actually, the remaining time is not the real conversion time. The program will recover automatically to much less time when it works for the DRM sectors. It should be noted that our refund policy is indeed not an unconditional refund. If the program has unsolvable technical problems, we will refund you after confirmation by our technicians. Anyway I will help you request the full refund if you always think this is a issue.
I found Blu Ray Ripper from Dumbofab to be a great, easy and fast way to Rip Dvds and Blu Ray discs. Jessie has been wonderful to work with and I love the way they respond to product suggestions and future updates. The company and products come highly recommended!
Customer service is great, takes feature requests and (if a paid software owner), will help implement those features. This product just works! It can get dvd's ripped that cant even be played in a dvd player and rip without issues! I didn't think this would work so well, but to be able to rip and convert a dvd in the time it normally takes to just rip it is great. Thanks for the GPU encoding option, very efficient and very fast! Thanks again! Have a great day!
I downloaded and tried out DumboFab DVD Ripper and found it fantastic, fast and very easy to use. Then I went to rip a Blu-ray and realised of course I should've bought Blu-ray Ripper (that also rips DVDs) I sent DumboFab Sales an email and they sent me back a very simple way to upgrade me to Blu-ray Ripper just for the difference in original cost. I thought this was extremely good service and I'm very happy with the software. It's the easiest I've found for archiving my collection of DVDs and Blu-rays. Highly recommended by me.
I´ve been using Dumbofab the trial version ofVideo Converter Ultimate and found it to be the best on of the ones I´ve used. I have a large collection of dvd´s and blu-ray´s and make a clips of them for my own enjoyment, and dumbofab has by far been the best program to handle all my needs on this front. When I decided to actually pay for the product, I made an error and contacted Dumbofab. Answer came quickly and the solution was quite satisfactory. Great product, great customer service. Isn´t that nice.
Software works as described. Easy to use for MacOS. Customer service was been very responsive.
I have had Dumbofab for about 2 years. I find the product works with a DVD/BLU-RAYS in my library. I have an older system running Windows 11, Dumbofab works every time. Customer service get back to me if I have any questions. Thanks Roger
They sell unfinished and unusable programmes and promise ‘30 days money back if you don't like it’, but if you complain, you are put off and asked for pointless demands for some kind of log. The most lazy and unfriendly company I know!
Thank you for providing feedback on customer service related issues. We are very sorry to learn that the service did not meet your expectations. Please rest assured that we will do our best to resolve this issue for you. We promise to give you the full refund if we cannot help resolve your issue. Please be patient to provide us the detailed information about the issue (e.g. the log file, etc.), so that our engineers can analysis the issue and provide an exact solution. Thank you again for reporting this issue to us. We appreciate your patience and we are working hard to resolve this issue.
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