Disappointed
I bought a mobile phone from Etoren in January, the delivery was quick if considered the pandemic. After not even a month the mobile got broken, the display went crazy. If you live in the Uk, sending something to Singapore is very expensive, more expensive than the phone itself due to the battery permissions. After 14 day(what a coincidence) the delivery expenses for a repair are down to the customer. I had a numerous exchange of emails with the customer service and even if they were always responsive and pictures shown that the phone was completely out of service I haven't even received any substantial help. I know it is specified on the contract but I would have expected something more( like a partial refund as not to have the felling of having being almost scammed). Be aware of the cost of deliveries in case of a malfunctioning item. True the relatively low value of the phone contributed to it but the cost of deliveries was around £120 pounds, even if you buy a phone worth £500 that's 20% fo its value"