service vs product
i wrote a review on the Worx site but it looks like it never made it on. First off i love the products , have bought a few and have recommended them to friends and will likely continue to do so. However, my last experience with support to say the least was underwhelming. ( I have the transcript). I bought another product that I took a while to get around to using and realized (did not even use it) that it was not what I had anticipated and asked if I could return it and purchase a different one. The agent was arrogant, uncooperative and made no attempt to help as the product was a week or so out of their return policy. I asked if I could speak to a supervisor; no go. I have had a business for over 30 years and always put the client first and insisted on telling the staff job one was client satisfaction. So here is the deal Workz: train your employees to do that and step outside the box if need be and continue to make good products and "listen" to your customer and find a way to make things work.