Defective product, poor customer service
I had issues with a defective product and poor customer service. I ordered a 12-inch raised stand with bowl set. After putting it together the stand was not standing evenly and wiggling a lot. I tried multiple times to fix it, as well as place it in different spots of the house. I could not fix the issue. I reached out to the company stating my issue. It did take a few days to hear back. The company stated they can either offer me a replacement or a refund. I stated I’ll take a refund. My plan was to order a new stand eventually. I paid $140 for this product, I did use a 20% off coupon. To my surprise I got a $16 refund. I reached out to the company asking why it was only $16. They stated that was the refund for the stand. Which is understandable but that was not mentioned to me at all. I reached back out to the company stating that no one mentioned it was only $16, in that case I rather just have a replacement sent to me and I will send back that stand. I didn’t hear from the company for 5 days. I decided to reach back out. To my surprise the email I received stated “the issue has been resolved” Very poor communication and customer service. I do love the bowl, the stand is great too other than not being even and wiggling around. For the amount you’re paying for this product, they need to invest more in their customer service and better communication.