Items are well-made as well as…
Items are well-made as well as good-looking products! Fast service and delivery. I highly recommend these items to all pet-owners who loves their pets!
About trotpets.com
Data updated- Website
- trotpets.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 3% (1/34)
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About this business
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We hope you give us a chance to bring you the best and most beautiful dog bowls on the market. Trot On !Trot Pets is happy to support Hearts and Bones which is a rescue and foster organization dedicated to finding loving and forever homes. A percentage of every sales goes to support Hearts and Bones.
Written by the business, not verified by us.Is trotpets.com legit?
trotpets.com (trotpets.com) has a 3.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Animals & Pets and its reputation is mixed. Opinions are polarized: 62% rate it 4 stars or higher while 26% give 1 star; The business has replied to 3% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally appreciate the well-designed pet feeders and puzzle bowls that effectively slow down fast-eating dogs while keeping meal times organized. Customers frequently highlight the durable product quality and innovative magnetic mats that securely keep the dishes in place and the feeding area remarkably clean. Some people were dissatisfied with customer support, noting difficulties in reaching anyone by phone and experiencing prolonged silence when emailing regarding exchanges or warranties. Pet owners also mentioned receiving broken products, warped mats, or incorrect parts upon initial delivery, making issue resolution extremely frustrating for consumers.
Auto-generated from all reviews of this business. For reference only.What people say
Fast
Fast, quality product. Best dish for your pests.
Feeding bowl, water bowl and stand
Ordered slow flow bowl, water bowl and stand. They came when expected. The bowls have lids and when we opened up the box one of the lids was broken, they are a hard plastic. I emailed the contact team with a picture and within 5 days had a new lid.
Good customer service
There was an issue with my order and they worked quickly to resolve it.
The ordering is very confusing for the…
The ordering is very confusing for the slow feeder and water bowl set vs water bowl set. They wanted me to return the whole thing vs just returning the bowl and exchanging for a slow feeder. You have to be careful what you click on because the return is on you and it is costly. They can also deem not refundable because the way you repackage does not look new. The measurements should be on the pictures so that people can know what height they are buying rather than. Doom scrolling to find out. Multiple customer service before getting to the person to respond.
We love our TrotPets items
We love our TrotPets items. The quality is top notch. Their customer service is outstanding and they truly stand behind their products!
The customer service was excellent!
The customer service was excellent! Our order arrived and one of the items, the Mat was warped and so I contacted customer service and they said they would send a replacement.
I've ordered twice with Trot Pets in…
I've ordered twice with Trot Pets in the last couple months. I got the elevated stand, tray, food and water bowls. They arrived quickly and the stands were easy to assemble. Everything is solid and holding up well. I put the bowls in my dishwasher and have no issues with them. I'm happy with them and my dogs seem to be happy with them too.
Not heavy duty good quality/No Customer Service
I ordered this because my 80lb dogs bowl goes all over the place when she eats and because of the slow feeder. I was really excited until I received my order and the mat that the bowls sit on was warped and does not sit properly on the stand. the only positive thing is the magnet because the bowls are not heavy they are very light. I have written to them on their website and in an email and still no response at all.
The product came broken
The product came broken. I sent an email to the customer care team and they directed me to an area of the website that literally does not exist. Not worth the money at all.
Super bummed that they couldn't…
Super bummed that they couldn't accommodate a bowl exchange- didn't even try to think out of the box. I purchased the puzzle/water bowl set with raised bowl stand. The puzzle bowl was too deep for my pug and I wanted to exchange it for the flat bottom bowl. Even though there is a 30 day refund policy, I was told I would need to return the whole set and because I assembled the stand they wouldn't honor the return. They offered 20% off purchasing another bowl, but charged shipping. $200 later I will have the set I need. The product is awesome, but customer satisfaction not so much.
Functional and great to look at!
This dog bowl mat is an excellent…
This dog bowl mat is an excellent product and has made feeding time much cleaner and easier. It does a great job catching water splashes, food crumbs, and spills, helping keep my floors clean and protected. The mat stays securely in place and doesn’t slide around, even when my dog gets excited during meals. The material is durable, easy to wipe clean, and dries quickly. It is the perfect size for food and water bowls and looks great in the feeding area. The quality exceeded my expectations, and it has made a noticeable difference in reducing mess around my dog’s bowls. I highly recommend this dog bowl mat to any pet owner looking for a practical, well-made, and attractive solution for keeping feeding areas neat and tidy.
great dog puzzle bowls
great dog puzzle bowls. Sturdy and good looking
Magnetic dog bowls
Received the order quickly. Base easy to put together. Footprint is small so it doesn't take up a lot of space in the kitchen where the magnetic owl and stand are.
Time Saver
quick, easy, fast delivery and good quality
Non-existent Customer Service
Product itself seems to be decent quality. I've sent 3 e-mails in the last 3 days to the address shows on their website about exchanging part of my order but have received no response.
Reply from trotpets.com2026-07-09
Hi John, thank you for the kind words about the product quality — and we're sorry the same care didn't show up in our inbox. Three unanswered emails isn't a service failure, it's a service absence, and we own that. We're locating your exchange request now and you'll hear from us directly within one business day to get the right piece headed your way. — The Trot Pets Team
Overpriced & Absolutely horrible customer service…
Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS, and Trot claimed it was not their fault and it should be "handled by UPS, a $91 billion market cap company". After a few more emails, they finally sent out a new set of bowls to replace the lost set. We realized the bowls were too small but if you open the packaging, you are unable to exchange them. Not to mention, if you even try to exchange and they don't pass the "company inspection" they keep the bowls! What a joke of a company.
I like the concept but…
I really like the concept of these bowls and stand. I don’t feel like it’s very stable nor does the liner that attaches to the bowls stay attached to the base. It seems to move around and almost like it’s warped.
I thought your customer service was not user friendly
I thought your customer service was hard to reach email only and we’re not very helpful and understanding. I found your website confusing and whoever replied to the email not very customer service oriented.
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