Mixed review
Ordering was easy. I was happy with the size of the plant (magnolia tree) and the plant delivered in a timely manner. However, I signed up for shipping notifications so I could make the recipient (it was a gift) aware it was coming and to keep an eye out for it. It delivered without any shipping update; fortunately the recipient was home and could tend to the tree. Also, I called customer service to get some help and clarification about the condition of the tree (many of the leaves were brown and falling off). I was told to take a picture and submit a claim; which I did. It is now almost a week later and have heard nothing back from customer service. Very disappointed in the level of communication.