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The Tree Center (thetreecenter.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 25% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers had a great experience with this company. Customers consistently praise the exceptionally fast delivery times and the healthy, vibrant condition of the trees upon arrival at their homes. Many buyers are thoroughly impressed by the secure packaging methods and the overall wonderful appearance of their beautiful plant purchases. Some reviewers were not happy with the product quality, noting that certain trees and plants unfortunately arrived damaged, wilted, or much smaller than anticipated. Additionally, a small portion of people felt quite frustrated by unhelpful customer support interactions and experienced significant difficulties resolving order problems. These individuals mentioned that getting proper assistance or refunds was challenging when unexpected issues arose with their shipments.
Auto-generated from all reviews of this business. For reference only.delivery and trees are fine...but I don't like these annoying emails where you ask if I received my order but actually you trick me into writing this review. also I don't like how default includes insurance and a subscription plan and how the coupon discount suddenly disappears at check out and has to be entered again.
Even though the tree could look better, not so puny, the delivery was prompt and communication was good. Also, extra perks was given to me.
Easy to manage website. Great selection. Pricing was clearly visable.
The ferns arrived on time and appeared to be packaged nicely. However, they have a small amount of dead and broken frowns, which would be okay if they weren’t a bit on the scrawny side.
I purchased a Japanese small 4 foot tree from the tree center after seeing pics online of beautiful healthy trees. Well that wasn't the tree I received. It had tiny holes in the leaves that looked like bug eaten holes and some curled dry leaves. I contacted the company and after being required to take multiple pics, their customer Support said it was from the wind...BS...then told me to take more pics a few weeks later, then said take more pics of whole plant which I was doing. They are playing games and not putting a claim in and that tree is looking more withered...I would never buy from this company again and would never recommend anyone buying from this company.
I had the worst customer experience in my entire life with this company. They sent me dead/dying trees and I had to negotiate hard for close to 4 months just to get a partial resolution. They lied and denied to me over and over. Couple of points I garnered from my experience and communications with them. 1. They are not a nursery but a jobber that buys from undisclosed nurseries and lets the nursery ship out what ever crap they want in their Logoed Shipping Container. 2. The crap trees they replaced were replaced with more crap trees. 3. They have no real experience in horticulture; they are strictly marketers. 4. I replaced all three of the dead plants they sent me at a local big box store for less than what they reimbursed me for one dead plant. They are not unique in their product offerings and are way overpriced. 5. When you check out they automatically add products, services, etc. into your cart that you have to manually remove. Big Red Flag
Extremely easy process from the order to delivery. Beautiful plants arrived sooner than expected.
The shipping box was pretty well smashed at the top but the tree branches were intact. I knew I made a mistake by asking for delivery in the middle of July - too hot. Will have to see how it takes hold. It is planted in a shady area, so I am hoping for the best. Tree itself looked great except that some of the leaves were curled from the heat. Thanks
We found what we were looking for and placed a order for them. They are great shape and in the ground at my house.
Very disappointed with my experience with The Tree Center. I ordered a Plum Pudding plant on June 15, 2026, but the plant I received did not look anything like the plant pictured in my order history or the product I paid for. I contacted customer service immediately and provided photos of the plant I received, along with comparison photos of other Plum Pudding plants I own that match the advertised appearance. Despite this evidence, I was told that I would have to pay to ship the plant back if I wanted a refund. I do not believe customers should be responsible for return shipping when the wrong item is sent by the seller. After waiting about 2 week for a response, the company insisted that the plant they sent was a Plum Pudding. Based on its appearance, I strongly disagree. Unfortunately, rather than working toward a fair resolution, they expected me to incur additional costs to correct their mistake. I would have been willing to return the plant if they had provided a prepaid shipping label or reimbursed the shipping costs. Instead, I was left with a product that was not as described and no satisfactory resolution. Buyers should be aware of this return policy before ordering.
Good, quality stock packaged so the orders arrive in excellent condition. Good plant warranty and excellent customer service.
I am very happy with the product choices, and extremely happy with the plant/cypress that I received. And the shipping and delivery were also top quality.
Great notifications and products came when they were supposed to
I should have know when a company requires a “guarantee of replacement” as an option at checkout! Only 5 of our 12 trees survived the first season and the company will not do anything! HORRIBLE company policy!!
Beautiful tree protected well during shipment. Very very happy with my Red Maple
Easy to order online, and the trees were absolutely beautiful!
Everything was fine other than the timeline. The plants appear to be ok and are in the ground. I ordered 6 cherry trees from another company and they arrived 5 days earlier than 2 plants. There was a delay between order confirmation and arrival that exceeded the 2-3 business days on the website. It's not a game changer for me for this order, but if I or someone else was counting on prompt service I would personally hesitate to use this company again.
Took care of replacement tree in a timely manner. Customer Service was excellent!
Excellent packaging and prompt turnaround. Plants look healthy.
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