The Tree Center

Beeautiful trees!!!

Satisfied customer once again.

My order was received and shipped very promptly. The order arrived as described on website. The trees that I ordered looked very healthy and packed very carefully to avoid any damage before arriving. I have ordered more than once from The Tree Center and have been pleasantly satisfied with each order. I will continue to refer the company and definitely will order again soon.

Well packaged

Well packaged, fast delivery.

My maple arrived misshapen and I would have to pay to ship the huge box back for a refund

My maple arrived misshapen. It was not damaged, but pruned into an "obtuse triangle" shape, with the main lead cut so it would never grow from there; only the leads to the side would grow, making it lopsided. The base of the tree was wonky. It never should have been shipped out. I would attach pictures but can't. I emailed the Tree Center to tell them how bad the tree was and to ask how to return it; I sent them a picture. They said I could return it but would have to pay shipping, which would have been expensive due to the size of the box. I called the 1-800 number to talk to a person directly, she stated that all customer service requests must be handled via email so there is a record of the communication. I said you could just record the call, but whatever, I complied and sent an email asking for escalation to management. The manager, 'Rave,' stated that the tree appeared healthy and the only option for a refund was for me to pay to return it. I replied that I would be disputing it with my credit card as well as reporting to the BBB. You can't send me a misshapen tree, essentially defective merchandise since I was expecting a normal tree, and then be like, too bad, you now have to pay to return it. If I had changed my mind, that policy makes sense. But sending me a defective tree and then making me pay to return it is not okay. So I asked 'Rave' to escalate it even higher. Since I had only 7 days to initiate a return, I stated I would drop the dispute with my credit card company if they would refund me all but $50 [my total was $180, $30 of which was shipping cost which never would have been refunded anyway]. She got permission from the owner to do that. I replied okay, that I still felt they should refund in full. I settle with this because of I only had 7 days to make resolution before fully out of luck. This was all unacceptable. A waste of time, energy, money, etc. I do not recommend ordering from them - at least nothing that would be expensive to ship back.

Easy ordering

Easy ordering Outstanding selections. Outstanding packaging Express shipping Gorgeous shrubs Could not dream a better experience.

Very happy with tree and packing to…

Very happy with tree and packing to protect from shipping.

Dwarf Junipers

Plants are what I wanted and delivered when I asked to have them here.

Great find, great delivery!

I was so happy to find this slightly obscure rhododendron variety available for shipping. The plants arrived safely packaged, and looking beautiful! I'm very excited to see how they fare next season. Thank you!

Darren RichardsonUnited States · 1 review · Experienced 2025-11-03 · Posted 2025-11-03

Terrible customer service

Terrible customer service. UPS failed to deliver a tree for no excused reason 2days in a row. Then wanted to sit on a truck all weekend. I informed the company and said because it is so delayed I will return to sender but would love to still receive the tree and even purchase some bushes. Tree center said sure! Sorry ups is giving you problems here is 60% refund have a nice day! They didn’t try to replace the item or make it right. They robbed me 40% (I will dispute it with cc company of course) for “delivery fees” when ups literally failed to deliver it days on days in a row! Terrible company

Deborah CreanUnited States · 6 reviews · Experienced 2025-10-22 · Posted 2025-10-25

I’m a rookie

I’m a rookie. Thanks for helping me get started. The standard berry tree arrived first then a few days later the second selection . The only problem so far has been delivery by UPS and planting. Both pots were sadly split top to bottom on all sides. Perhaps that was purposeful? I did worry about getting them in the ground as quickly as possible. Frost welcomed the first tree on its first day in the yard and I kept the second that was a night time delivery plant, in its partially opened box for a day to avoid the second frost 2 days later. Both are now planted and better prepared to settle in just ahead of the early first freeze.Fingers crossed. I’m hoping to find a local nurseryman to guide me through maintenance. Wish you had a magic book of green thumb contacts in the Nashville/Franklin TN area.

JasonUnited States · 1 review · Experienced 2025-10-15 · Posted 2025-10-24

This place is a scam

This place is a scam, the same tree for $20 at home depot costs $167 here. Then there is no refund, just store credit and you need to pay for the return. Also the tree you get will look nothing like the picture. This place is a fraud and deceives people. Stay away!

Julie CollinsUnited States · 13 reviews · Experienced 2025-10-09 · Posted 2025-10-20

Very disappointed

Very disappointed, American Maple had damaged leaves (possible insect issue), Top of main trunk had been lopped off. Orangeola Japanese Maple was grafted at the top, so we only received three very spindly branches of the Orangeola Maple with a trunk that is totally the wrong colour at the bottom and style. I did query with company and sent photos and got told all was good. AND I got caught with the monthly subscription which I know I did not ask for.

The tree arrived in good condition…

I have purchased trees and bushes from…

I have purchased trees and bushes from the tree center before. They are always very healthy. There is a great selection. And so I am just very happy with everything.

SCAM. CHECK YOUR EMAIL CONFIRMATIONS CAREFULLY

SCAM. I ordered some spruce trees, all of which are either dead or dying (after only 3 months). However the issue is the Thrive monthly membership. I did not sign up for it, as I NEVER enroll in monthly subscriptions. They have been charging my card 9.95 for 3 months and I only just realized it. The email confirmation of my tree purchases with the purchase details/totals are correct but the Thrive membership they snuck in falls below that itemization so a quick check without scrolling to the bottom hides it. The Customer Support Manager would not cancel my membership and directed me online to cancel and would not refund all the fraudulent charges (only the current month). After reading other reviews, we'll see if that actually gets processed. The online subscription cancellation is forward-dated by another month so they will get another month of my money. I can't cancel my credit card since it is tied to this fraudulent subscription for another month even though I never authorized saving my card on this site. Bad product, stolen money and scam support agents. Glad I discovered this early on and didn't lose too much $$. Will try to dispute with my credit card company.

I ordered a Forest!

I ordered 22 of the #1 gallon size Thunderhead Pines to green up my backyard (basically a small forest). I ordered this same tree in 2022 from The Tree Center and have been crazy about it ever since. I was very impressed with the shockingly strong boxes and the extensive care that went into securely packaging the trees. I live in extreme southwestern Utah, so these trees came a very long way to get to me. The candles were all intact, nothing broken, moist soil packed in tight and wrapped up in strong plastic bags, the trees were positioned on their sides in the boxes. The trees all look very healthy, and were basically the same height. The order was simply PERFECT in every way.

My trees/shrubs were in the very best condition. …

My trees/shrubs were in the very best condition that I could have asked for. They were very dark luscious green.

So far good

So far good. Shrubs planted. Time will tell! Thanks!

David FicocelloUnited States · 9 reviews · Experienced 2025-09-25 · Posted 2025-10-02

Always enjoy purchasing from your…

Always enjoy purchasing from your Company . Quality and Assurance of Amazing plants and Trees !

Received my order promptly

Received my order promptly. Unfortunately, one of my plants was pretty badly damaged in transit. THE TREE CENTER replaced it quickly, after I submitted photos of the damage. What great service!!!