Disgraceful
This company makes it extremely difficult to cancel your subscription. I’ve never seen anything like it. I understand I signed up for March to March, but they only let you give notice of cancellation at certain times of the month, if you can figure out how to do it all. They confirmed my cancellation and took out of my account a further TWO payments - each time I complained I had a new reply fobbing me off - they weren’t following the thread of my complaint which meant I had to explain over and over - perhaps this is also on purpose so that you just give up and let them help themselves to your money for the rest of your life. Like others I also threatened to take this to trading standards. Eventually they reassured me no further payments would come out but did not give me a satisfactory explanation on why they illegally took unauthorised payments from my account. They apologised, asked me to do a survey and said if I wanted refunded for the last two months payments I had to go to the trouble of returning the boxes I didn’t want. Absolute disgrace of a company (also, the boxes are fine, usually one good product in there to make it worthwhile. You would be better taking your money and spending it on something you actually want) Edit: no private message has been sent despite below reply