GLOSSYBOX (glossybox.de) has a 3.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-08-27.
This company makes it extremely difficult to cancel your subscription. I’ve never seen anything like it. I understand I signed up for March to March, but they only let you give notice of cancellation at certain times of the month, if you can figure out how to do it all. They confirmed my cancellation and took out of my account a further TWO payments - each time I complained I had a new reply fobbing me off - they weren’t following the thread of my complaint which meant I had to explain over and over - perhaps this is also on purpose so that you just give up and let them help themselves to your money for the rest of your life. Like others I also threatened to take this to trading standards. Eventually they reassured me no further payments would come out but did not give me a satisfactory explanation on why they illegally took unauthorised payments from my account. They apologised, asked me to do a survey and said if I wanted refunded for the last two months payments I had to go to the trouble of returning the boxes I didn’t want. Absolute disgrace of a company (also, the boxes are fine, usually one good product in there to make it worthwhile. You would be better taking your money and spending it on something you actually want)
Edit: no private message has been sent despite below reply
Reply from GLOSSYBOX2026-05-27
Hi Ashley,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
C
Consumer · 2 reviews · Experienced 2026-03-03 ·
★★★★★
I would be very careful
I would be very careful. They will automatically renew your subscription and try to tie you in to a new 12 month agreement despite messaging them to cancel on time.
Reply from GLOSSYBOX2026-03-04
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Horrendous company. Have at least managed to find out why my account was disabled. Glossybox accused me of setting up new accounts to receive discounts. The only reason I registered a new account was because they'd disabled my old one by accident. I even told them I used my partners email so I could continue to purchase. Slanderous at worst. I have spent thousands of pounds on advent calendars. Limited Edition beauty boxes. Monthly subscription boxes. Black Friday sale boxes etc. What a horrible way to treat your loyal customers and a shocking thing to accuse someone off. Ive seen so many complaints recently about glossybox and now I know why.
Reply from GLOSSYBOX2025-12-19
Hello Sheena
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
I
Inga Bekus · 6 reviews · Experienced 2025-12-10 ·
★★★★★
Today I got glossybox and unfortunately…
Today I got glossybox and unfortunately same like last time too much for make up and almost nothing for skincare. Not worth price for someone who don’t use makeup. So so sad.
Reply from GLOSSYBOX2025-12-11
Hello Inga,
We appreciate your feedback and are sorry to hear the products weren't a good fit. We'll consider your preferences to improve our box curation and provide a better experience.
A message has been sent to your account.
Kind regards,
Liam
C
CAL · 3 reviews · Experienced 2025-11-06 ·
★★★★★
BEWARE
615208333 BEWARE! Subscriptions auto-renew! This is not made clear at the time of taking out a subscription. I only realised that the boxes were still going out when money was taken from my account after my 12 month initial subscription expired. Only to be told that I could not cancel because it was more than 15 days following the end of my initial subscription period. SHOCKING!! I only committed to 12 months and was not prepared to have to stay in a new 12 month period. They say I now cannot cancel. I am contacting the financial ombudsman and trading standards to report this as following the initial 12 months, it should be a rolling term, if any continuation at all! I am apparently tied into another 12 months of an unwanted subscription. The customer service department really let this company down. No continuity at all and conflicting information with minimal understanding from representatives. Get a LookFantastic box instead.
Reply from GLOSSYBOX2025-11-07
Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia
L
Louise Nicholson · 22 reviews · Experienced 2025-11-01 ·
★★★★★
Don’t use this company
Don’t use this company. The products are ok if repetitive. When you want to cancel your subscription (I had a 1 month auto renewal so am entitled to cancel) they just carry on sending the boxes and charging. I’ve been going in circles with them to cancel. I’m having to cancel my card to ensure no more payments are taken.
Reply from GLOSSYBOX2025-11-03
Hello Louise,
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've encountered with your subscription cancellation and the continued charges. We are looking into this issue to prevent it from happening again. Thanks for bringing this to our attention.
A message has been sent to your account.
Kind regards,
Liam
The worst company I’ve ever dealt with !!! On a month rolling subscription which stated I could cancel but try and find a way to cancel on their awful website it’s like looking for unicorns I’m so frustrated! When I did get a message it was to try and convince me to sign up for longer arrrr just let me CANCEL!! I was ripped off £15 over the calendar offer and promised a refund that never came and now I’m stuck with a subscription I can’t cancel with tiny products I do not want
Reply from GLOSSYBOX2025-10-04
Hi Joanne,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience with us hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
We do want to assist and look further into this matter.
Kind Regards,
Stephen
They trick you into auto renewals and will not let you cancel. The subscription is not worth it. They do not notify you of the auto renewal and if you miss it you are tied in for another 12 months. They don’t care and just keep taking the money. Terrible customer service. Terrible website. Stay away.
Reply from GLOSSYBOX2025-08-08
Hello Alison,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
L
Lynne Clark · 9 reviews · Experienced 2025-08-04 ·
★★★★★
AVOID AVOID AVOID
I applied for a one off monthly box, however automatically renewed. assumed this was my fault and sent message requesting immediate cancellation. A message was left on Glossy box account saying they would offer another deal. I did not see this and they totally ignored my request to cancel and took more money. Total CON of a company, will also be contacting Trading Standards.
Reply from GLOSSYBOX2025-08-05
Hello Lynne,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Natalia
Beautiful cosmetics for my wie.
She was very amused.
Thank you so much.
Great deal.
Reply from GLOSSYBOX2025-03-14
Hello Rudolf,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
To place an Order was super easy.
Easy to find what I needed
Reply from GLOSSYBOX2025-02-28
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Good Brands, good price for the Boxes ans also for the Spezial Boxes and every month a surprise.
Reply from GLOSSYBOX2025-02-20
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
A
Anna · 11 reviews · Verified · Experienced 2025-02-08 ·
★★★★★
SD persons to be mentioned
I would like to say thanks for the sale and persons like Sergej, Sanele, Nahla and Alireza. They really suport if some help is needed and are Kind and professional. Hope Glossybox you stay in Germany as like the Journey with you cheers
Reply from GLOSSYBOX2025-02-17
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
The same products over and over again, aswell as the same brands..boring and disappointing :(
Reply from GLOSSYBOX2025-02-11
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Nice Moments, good Experience! I love it! And my Joy is so big.
Reply from GLOSSYBOX2025-02-10
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Delivery took a few days. Packaging is not only practical, but beautifully designed, like a gift, and smells very pleasant. I was fascinated. The own-brand products are also recommended, pleasant texture, smell and application, non-greasy. All in all, the rating of perfect is not really worth it.
Reply from GLOSSYBOX2025-01-27
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Myprotein.com
ZOE
Planet Fitness
Muscle & Strength
iHerb
SkinStore
Kure App
Bioma.Health