Myprotein.com

pretty satisfied with the whey protein…

pretty satisfied with the whey protein powders as there are a variety of flavours. I did have a few issues with logging into the app so i had to do it all online

Overall easy process getting my orders…

Overall easy process getting my orders in, did have a slight issue with the app not letting me log in but i love the flavours of the protein powders

Was really easy to order with a fast…

Was really easy to order with a fast delivery & good price. Product is great also.

Please bring back hojicha latte flavour!

Only a few flavours were good enough to keep on having and hojicha latte was my #1 but it seems to be discontinued? Please bring it back!

Atleast taste is good enough that you…

Atleast taste is good enough that you can drink with water.

Absolutely unacceptable customer service – avoid if you expect support

My first experience with Myprotein has been an absolute disaster. I placed my first order on 9 July after seeing all the marketing around the brand. I was even notified that my order had been upgraded to next-day delivery. Despite that, the parcel was never delivered and no delivery attempt was ever made. The only communication I received was an automated email saying the courier had been unable to deliver my order and that it would be returned to Myprotein. No explanation, no contact from the courier, and no attempt by Myprotein to proactively resolve the issue. Since then, I have done everything I reasonably could as a customer. I contacted live chat, where I was promised a replacement would be dispatched "as soon as possible". That never happened. I then emailed customer services again, giving Myprotein every opportunity to put things right. That email has also been completely ignored. As I write this review, I have: No order. No replacement. No refund. No meaningful communication. No resolution after multiple attempts to contact them. The most disappointing part is not the failed delivery—these things can happen. It's the complete lack of customer service afterwards. Mistakes are understandable; ignoring customers who are trying to resolve them is not. For a company of Myprotein's size, this level of after-sales support is simply unacceptable. A first-time customer should not have to chase a company for weeks just to receive either the products they paid for or their money back. Based on my experience, I cannot recommend Myprotein. If something goes wrong with your order, don't expect timely communication or a prompt resolution. There are plenty of competitors that value their customers far more than this.

Great Product, fast delivery!

Simple ordering process, fast delivery, great product. Highly recommended!

The product is nice overall

The product is nice overall and good macros, melts very easily and doesn't foam. The flavor is ok, some residual after taste of the sweetner can be felt but I got used to it. The flavor is more pineapple than grape fruit, not enough citrus. Not ideal for IBS people, probably due to the type of sweetner, it bloates me immediately. A gentle sweetner, or an unsweetened versions might be a good idea. Will try a different flavor next time. Delivery window was not accurate and had to wait till 8 pm to get the order. Late delivery is nice, but only when I am notified and expecting a package at that time.

Very good

I love the flavor

I will continue to leave a 1 star…

I will continue to leave a 1 star review until my protein actually bother to care about customers. I have left 5 reviews now all because they advertise that if you refer a friend you will both get £15 but that isn’t true. I have referred 8 people and only received 3 referral credit. Every time I leave a review they send the same response asking for my phone number ect and every time I respond with everything they ask for yet they never contact me . Obviously customers don’t matter to them . Now me and my 11 family members and 3 friends will not order from them anymore

Always best products

Sent wrong item + poor service

It was my first time ordering through Myprotein. They sent me the wrong product. Then refused to send me the product I had actually ordered until I had sent them back the wrong item. The returns process was convoluted and frustrating. Their customer service is incompetent. The lack of organisation is obvious at every level from shipping to customer service. Avoid.

Delivery and customer service are both extremely disappointing.

Delivery and customer service are both extremely disappointing. I placed two orders which were handed to Evri for delivery. On the first delivery attempt, I was at home all day. The driver stopped outside my property, took a photograph of my house from the road, and drove away without ever coming to the door or attempting delivery. I contacted MyProtein and was told the parcels would be redelivered the following day. That never happened. Instead, Evri updated the tracking to say the parcels wouldn't even be loaded onto a van because they had "run out of time". So not only was no genuine delivery attempt made on day one, there wasn't even an attempt on day two. What has really disappointed me is MyProtein's response. I explained exactly what had happened and asked them to intervene with their courier. Instead, I received generic template replies telling me to keep waiting. There was no investigation, no ownership of the problem, and no meaningful assistance. Evri's poor service may not be directly MyProtein's fault, but continuing to use them and then leaving customers to deal with the consequences absolutely is. I've now cancelled my subscription and will be buying from a competitor instead. MyProtein sells itself as a premium brand with premium prices, but the delivery service and customer support simply don't reflect that.

Worst service I’ve ever received.

Worst service I’ve ever received. I ordered over £100 worth of stock which got me next day delivery. The items then didn’t show up. I contacted the first customer service agent through The chatbot service and was fobbed off with a £5 discount offer and told my items should receive the next day. I then wake up to an email to say that they’ve been returned to my protein without an attempted delivery. This then sparked a second conversation with the chatbot/human agent where I was again fobbed off with a £5 discount by a customer service Agent, who used terrible grammar (do wanna complain, he asked rather than “do you want to make a complaint” and didn’t really grasp what I was saying. He then told me to wait a couple of hours and I would receive a new dispatch note. I’ve now received two extra dispatch notes which are meant to arrive tomorrow, but they have only shown the free items which would’ve come with my hundred pound order. I then had to message a third agent to explain my paid for items are not on the dispatch note and rather than engaging conversation or even acknowledge my frustration and disappointment. He fobbed me off with it will be dispatched and you’ll get another email and then cut the conversation dead without even asking if there is anything else he could help me with For a global company which is meant to be highly respected. I cannot believe the deplorable service that they have offered this time round I have absolutely no idea when my full order will be here and I’m likely to have to complain for a fourth time. I did log a complaint with the second agent and was told that their complaint service will be in touch within two days. We’ll see what happens. I would suggest to anyone else looking for a supplement Supplier to stay well clear of my protein because they clearly do not care about their customers or their dieting schedule and requirements. The supplements I am waiting on are required for my health, I’m now going have to find alternatives until they arrive and I’m out of pocket until they do so This is absolutely, the worst service I’ve ever received from a company of this size

I have messaged My protine twice now to…

I have messaged My protine twice now to ask a simple question and I have had two responses that are copy and paste jobs that do not answer my query. All I want to know is are you out of stock for larger bags of diet whey or do you only do 1kg bags??

Good luck if you have a lost return…

Good luck if you have a lost return with a prepaid return label! Customer service is absolutely useless. I’ve been on the chat service for hours and they don’t understand that the parcels been lost by the courier and won’t do anything to help! I’ve asked to speak to managerial staff to no avail despite proving evidence to lack of tracking. They just regurgitate tracking numbers to you and will only help if it arrived at their warehouse. First time this has happened, I will never shop with MP again. AVOID.

Good experience with my protein

Good experience with my protein, nice customer support, recommend

Everything OK.Thank you!

I didn’t get all items that I ordered…

I didn’t get all items that I ordered and payed for

10/10

Delivery is the usual its nice do, Product is really nice no chunks in it for me the Chocolate Browni a bit sweet but next time i try the Dark Chocolate one. Quaity is really good so clear and just good.