Absolutely unacceptable customer service – avoid if you expect support
My first experience with Myprotein has been an absolute disaster. I placed my first order on 9 July after seeing all the marketing around the brand. I was even notified that my order had been upgraded to next-day delivery. Despite that, the parcel was never delivered and no delivery attempt was ever made. The only communication I received was an automated email saying the courier had been unable to deliver my order and that it would be returned to Myprotein. No explanation, no contact from the courier, and no attempt by Myprotein to proactively resolve the issue. Since then, I have done everything I reasonably could as a customer. I contacted live chat, where I was promised a replacement would be dispatched "as soon as possible". That never happened. I then emailed customer services again, giving Myprotein every opportunity to put things right. That email has also been completely ignored. As I write this review, I have: No order. No replacement. No refund. No meaningful communication. No resolution after multiple attempts to contact them. The most disappointing part is not the failed delivery—these things can happen. It's the complete lack of customer service afterwards. Mistakes are understandable; ignoring customers who are trying to resolve them is not. For a company of Myprotein's size, this level of after-sales support is simply unacceptable. A first-time customer should not have to chase a company for weeks just to receive either the products they paid for or their money back. Based on my experience, I cannot recommend Myprotein. If something goes wrong with your order, don't expect timely communication or a prompt resolution. There are plenty of competitors that value their customers far more than this.