Myprotein.com (de.myprotein.com) has a 4.0 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Hello, Thank you for taking the time to leave your review! It is always a pleasure to receive this feedback from our loyal customers. Your feedback helps us to maintain and improve our services, and the team will be very pleased to hear your kind comments. If you have any questions or queries, please do not hesitate to contact us and we will be happy to help. Kind regards, Natalia
Didn’t receive my order and no answer on my mails
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
This team try to fool me This team do not understand that I was offered a replacement, replacement was arriving to me, but I called to shipment company and rejected it, I told them please return this item back to Myprotein. And I informed them about this and myprotein's team just closed my account, so where is the logic?? Their support is so unprofessional.... Original order number:758447165 Replacement order number: 758447165R.1
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your email to resolve this issue. Please log into your account to view this message. Thanks, Sam
Product never arrived, paid extra for next day delivery, and it was never delivered. Have been waiting for over a week for the results of the investigation and have not received any form of compensation.
Hello Marc, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Great experience
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards,Natalia
Unfriedndly, patronising support. Never again!!!
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Fast delivery, good product.
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Really fair prices and a lot of good, tasty products. However, the Creapure tastes really synthetical, not like from other stores. Mabye the reason is the bag its in.
Hello, Thank you for taking time to leave your review. I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue. Please log into your account to view this message. Thanks, Sam
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Everything was fine
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Natalia
Hi, You replied to my feedback saying that you contacted me via my account, but I am currently logged into the app and I have received absolutely no message from you. As I already explained before, none of my previous orders are visible anymore and I also cannot send any messages through my account. So at the moment, I have no way to access the message you mentioned. Please contact me directly via email instead and help resolve this issue properly.
Hi Paniz, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account? Kind Regards, Stephen
Don't trust. They force subscriptions on you when you dont sign up for subscriptions, and they even have the audacity to charge you normal price. I purchaed 1 tub, no sub. Their customer service team told me I am a liar and I clicked sub.... wish I had screenshot, but I don't. Scammy foreign company. Don't trust. Go elsewhere.
Hi Aaron, Thank you for taking the time to leave a review. We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account? Kind Regards, Stephen
Very fast service. Very good taste. All top notch
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir schätzen und wertschätzen Ihr Feedback sehr. Wir sind stets bestrebt, unseren Service zu verbessern und Ihr Einkaufserlebnis zu optimieren, und dies wäre ohne Ihr wertvolles Feedback nicht möglich. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter. Mit freundlichen Grüßen Natalia
Pricing is very ambiguous and has affected my trust immensely. E.g. I enter a discount code and it deducts 9€ from total, refresh the page, enter the same code again, now it's just a 6€ discount. Another example is that subscriptions are supposed to "save you money" but are more expensive than a one time order. Then there's the "use the app for an extra discount" and the discount is in the cents on a 50€+ order. I canceled the order all together.
Hello Thank you for leaving your review. I am sorry to hear that you were unable to apply a promotion to your order on this occasion, and I appreciate the disappointment this must have caused to you. I have sent you a message via your account to help resolve this matter. Please may I kindly ask you to take a look at this when you are able to do so? Kind Regards, Kayleigh
Everything perfect ,nothing to add or criticism
Hallo, Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung zu hinterlassen. Wir schätzen und wertschätzen Ihr Feedback sehr. Wir sind stets bestrebt, unseren Service zu verbessern und Ihr Einkaufserlebnis zu optimieren, und dies wäre ohne Ihr wertvolles Feedback nicht möglich. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, uns zu kontaktieren – wir helfen Ihnen gerne weiter. Mit freundlichen Grüßen Natalia
First try of the combined product with Whey Protein and Collagen - I‘m excited and happy, fantastic Taste 🤩
Hello, Thank you for leaving your review! It is always a pleasure to receive this kind of feedback from our loyal customers. Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words. If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist. Take care and have a lovely day. Kind regards, Natalia
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
Amazing customer service from sergej
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Sue
206 reviews matching