RARapidDirect★★★★★
Mixed experience due to internal alignment and late-stage cancellation
We engaged with RapidDirect for a precision CNC manufacturing project and had a mixed experience overall.
Over several months, we invested significant time coordinating with their team and visited their Shenzhen facilities multiple times to move the project toward final agreement. Throughout this period, we had ongoing discussions with sales and engineering and believed the project was progressing in a positive direction.
However, near the final stage, just before signing the agreement, the project was ended due to an internal decision on their side. The reasons were not fully explained, which made it difficult for us to understand what changed after such a long evaluation process.
Later, we were contacted again by RapidDirect expressing interest in restarting the collaboration. While we appreciated the follow-up, this back-and-forth highlighted internal communication and decision-ownership challenges, especially for projects with tight timelines and higher complexity.
The team members we interacted with were professional and courteous, but for clients who need clear decision authority, stable commitments, and predictable timelines, this experience involved more uncertainty than expected.
2025-12-20
CHChinaDivision.com★★★★★
Do not work with them
Chinadivision.com has failed to fulfil our organization’s needs and our experience working with them has been dreadful. Let this review be a cautionary tale, we strongly recommend that you do not work with them.
Our business relationship started in mid-June of this year. The company explicitly promised that they could ship 2,000 units of stock a day. We asked them to mail 380 units, which took them two whole weeks. Additionally, only 38% of our customers have received their stock within a month, even though this time frame should have allowed for 80% + of our orders to be shipped and received.
This has reflected poorly on us, making us seem unreliable, but is also frustrating as we have been unable to get in touch with any of their customer services easily.
Blaming time zones despite our calling within working hours, they have never picked up any of our calls. They have only replied to texts, the so-called customer manager disappeared after payment, pushing off the work that was meant to be done, claiming that it was already the end of the day. When we were finally connected to a representative who seemed more able than other employees we had encountered, they took two days to get back to us rather than the couple of hours they had promised.
Furthermore, some of the parcels they have shipped never actually left the airport and were immediately returned to the manufacturer. Failing to ensure that all cargo in their shipment was in line with international shipping laws, they have delayed the shipment of any other product, but also failed to let us know this until weeks after the fact. We are understanding of COVID causing delays in mailing, but this has been excessive. Being left in the dark and being forced to face the repercussions of problems that we have not started is very upsetting. Once again, we do not recommend you work with this company unless you are hoping to be massively let down.
2021-09-22Helpful 2
