Lost a Customer
I ordered shirts and returned because they were too small. I elected to have funds returned to my original payment method. I was surprised to learn I’d been issued an e-gift card. I don’t need a gift card I need my money back. The $9.99 fee to refund to original payment method is a scheme to discourage chargebacks. I didn’t like the additional fee but didn’t care to do more shopping at the site. After speaking to a customer service representative I was told it’s nothing they could do. This is BS. Don’t force your customers to shop at your store. You’ve lost a customer over $88.15. Terrible business management. Update: 01/24/2025 I was contacted by a customer support representative and given a discount card to supplement the issue above. While still upset about not getting my refund, I do appreciate the courtesy Dylan provided in attempting to right the situation.