Check out the official online NFLShop. Wide selection of Official NFL gear, apparel and jerseys for fans of all NFL teams. Men's, women's and kids gear available from all your favorite NFL teams.
Nflshop (www.nflshop.com) has a 1.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
Most reviewers were let down by their experience overall. Customers frequently complained about severe delivery delays, with many orders failing to arrive on time or remaining stuck indefinitely in processing. Consumers also stated that products often arrived incorrect, poorly made, or entirely different from what was originally advertised online. However, some people mentioned that trying to get assistance through the automated virtual assistant was completely unhelpful and led nowhere. Buyers additionally stated that tracking numbers provided inaccurate information, creating false hope regarding estimated shipment statuses. Shoppers expressed deep frustration over unresolved refund requests and unreturned phone calls from company management.
Auto-generated from all reviews of this business. For reference only.Impossible to return an item. They actually returned the exact same size & since then, even though we followed their instructions we have not been able to return it again. It's been stuck in limbo since May 2026 & they do not care. Do not buy from this store
Tried 12 times to buy something but i kept getting an email saying my order wasn’t being processed and i was getting refunded
NFL online shopping is a scam. Twice i placed an order and both times, I had to wait for more than a month and numerous emails to them before they tell me that the items are lost! Twice it happened. I have ordered many online items from Nike or Adidas without any issues. Only have this problem with NFL Shop. And now...so conveniently for them all the items that I ordered are OUT OF STOCK which leaves me no choice but to lose money on the exchange rates during a refund. This is utter disgusting! Worst Customer Experience ever from any organisation that I ever dealt with.
Hello Sanjeev, Thank you for alerting our team to the issues you experienced with your order. I am truly sorry that we let you down, and I appreciate the opportunity to take a closer look into the situation. I understand how frustrating this experience must have been, and our team is committed to providing the best possible service and working toward a resolution that helps improve your experience. I have located your order and reached out to you to discuss the details further. I look forward to your response at your earliest convenience so we can continue assisting you. Best regards, Madison
Recently got on a kick of testing products in my house for lead. Mugs bought from them tested higher in lead than anything else that I tested. Contacted customer support and they could not care less.
Hi David , I am very sorry to hear about this! This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
The worst I ordered 49er merch for me and my family for 4th of July paid 26$ for next day shipping. Didn’t get a tracking number or confirmation email until 1 hour before “delivery “ once my item delivered I nvr received items they sent a blurry confirmation pic that was clearly not my address I’ve been waiting for my 200$ return to my bank! Nothing yet
DO NOT BUY SNEAKERS OFF NFL SHOP! Got a defective NIKE shoe with a broken air pocket. The shoe kept making noises and I only wore them a couple of times because we thought something was on them and couldnt find it, it was annoying. Finally my friend was around and said you have a broken air pocket, so the shoes came with a mfg defect. Get in touch with NFLSHOP and I'm told by some supervisor named Michael that they cannot replace them and that I can only get 25% back for them. Its been less than 2 months and now I have shoes I paid $125 that I can't wear and they offered me $30 back. I'm done with the NFLSHOP and I'll be cancelling my NFLVISA!
Horrible experience! I ordered a custom doormat with a family friend‘s name on it and it delivered a doormat without their name and it looked completely different than the doormat that I ordered in the pictures. Now I can’t find anyone to speak to about fixing this issue.
Hello Lydia, Thank you for the opportunity to assist — let’s work through this together. I hope you're doing well. I've looked into your concern, and I'm sorry to hear we sent your family friend the doormat without the customization. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I just received my Caleb Downs Jersey & it wasn't even stitched... This is a BIG DISAPOINTMENT!!! On the other hand, it came a day early... So with that part I am totally impressed, but the quality was off... & it came from the NFL SHOP...
Hi, I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
I ordered a L/XL hat and it is so tight I can't put it on. It's label L/XL but it is no way it can be! I've been trying over an hour to exchange it but you can't talk to a human. I keep getting a virtual assistant and it keeps sending me in a loop to my order history that shows nothing and that's where I'm supposed to do the exchange! This last time it sent me a link to start the exchange, I clicked on it and it was the same order history that was blank. It's like nothing has ever been ordered! They know they are wrong, I feel like they are trying to get rid of mislabeled products, once you pay you are stuck with it and no way to return, exchange or talk to a human!!!!!
Hi James , I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
I am incredibly frustrated with the completely rigid and unhelpful customer service from this company. When checking out, the system failed to honor a valid promo code in my cart, resulting in me being significantly overcharged. Within an hour of placing the order, I contacted customer support to see if they could retroactively apply the code. They flatly refused. Since they couldn't fix the price, I immediately asked them to cancel the order—which had not even shipped yet. Again, I was told they could not do that. Instead, their "solution" is to force me to wait for the product to arrive, initiate a return, and to top it all off, they are making me pay for the return shipping. It is completely unacceptable to force a customer to pay return fees for an unshipped order caused by a glitch on their own website. This is terrible, predatory customer service and a total lack of flexibility. I will not be buying from them again.
Hi Mike, Thank you for sharing your feedback, and I apologize for any inconveniences regarding your shopping experience. Kindly note that it is common for our team to run promotions for fans to take advantage of limited-time deals, and they change daily. I have located your order and will be contacting you shortly to assist you further. I look forward to speaking with you. Sincerely, Stacy
This is the worst company ever. Do not buy anything from them. It is garbage, the products fall apart and there is no return. They are the worst please never shop here. Again they are the worst ever.
Ordered a Seahawks sweatshirt after they won the Super Bowl only for it to arrived damaged and ripped. As they are out of the XL size all I can get is a refund or a 10% partial refund and keep the item that is straight up ripped in the middle. Absolute trash
WARNING! WARNING! DO NOT SHOP AT NFLSHOP.COM (ALDO KNOWN AS FANATICS) I did and my nightmare lasted 3 months and cost me A LOT of money!! - if I could give this a -10 (or more) I would! I first ordered a Men's M sweatshirt and what they sent was more like a Women's XS, then they charge you to return items (which they don't tell you) and to make your experience even better they will not return your money back to your original payment card, UNLESS YOU PAY A $10 PENALTY FEE. WHAT???? Then, if that wasn't bad enough, they sent me a wrong t-shirt which did not have an order #, BECAUSE NO ONE ORDERED IT🤦🏼♀️, then when I try to be honest and return it, I am treated like I am the problem, BECAUSE THERE'SNO ORDER # ! BROTHER!!!! The customer service is a joke, as they will lie to you and they have no clue how to resolve issues! Do yourself a favor and find a reputable company to order sports gear from. IF THIS IS AN OFFICIAL NFL SHOP THAN THE NFL NEEDS TO RETHINK THIS ONE, ITS PUTTING A VERY BLACK MARK ON YOUR NAME!!
Hello KM, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
I ordered a recliner 2-3 weeks ago that is now on sale by $200. Instead of giving a price adjustment they want me to return the chair and pay the $179 shipping twice, making it stupid to return it. I could see if I had it for over a month and it’s actually still in the box. If my husband didn’t love it for his man cave I would return it and NEVER SHOP HERE AGAIN
Ordered hat at playoffs, that was promised delivery before the superbowl. Called twice, only got excuses and lies. Never got hat for superbowl. No help. Bad business.
Hello, Felicia. Thank you for your feedback, and we are sorry for this experience. We have reached out via email to offer help and hope to hear from you soon. Sincerely, Morgan
As soon as the Seahawks won the NFC conference, I ordered a championship shirt. Conference champion gear typically sells out. I paid for expedited shipping, $8.99 to have the shirt by the Super Bowl. It was supposed to be delivered February 5th. UPS had never received the item.NFL shop wants me to wait until February 10th before they reorder the shirt. It will most likely be sold out by then. AND I paid expedited shipping. They won’t check with UPS. I have tried the chat several times and I get the same answer. This is awful customer service and a terrible policy. At least call UPS like any other merchant I have ever dealt with and see what is going on. Lazy and not at all customer friendly. This is your error. Fix it.
Hello Susan, Thank you for sharing this matter with our teams' attention. I am so sorry for the trouble related to your order. I located the order and reached out with more information. I look forward to your reply. Best, Madison
I placed an order on February 3rd for six matching family shirts to wear for our Super Bowl celebration. The website promised delivery by February 6th, which was crucial for our plans. As of February 7th (the day before the Super Bowl), only two of the six shirts have arrived. According to tracking information, two additional shirts may be delivered today, and the remaining two haven't even shipped yet—with estimated delivery after the Super Bowl has already concluded. This delay meant my family couldn't wear our matching shirts for the game we'd planned to watch together, which was disappointing for both my children and grandchildren. When ordering time-sensitive items for specific events, reliable delivery is essential. Unfortunately, NFLShop.com did not meet these expectations despite their stated delivery timeline. For future holiday and event orders, I'll be using retailers with more dependable shipping, such as Amazon.
Hello Eddie, Thanks for getting in touch. I hope you’re doing well. I’ve looked into your concern, and I am so sorry that your order was not delivered in time for your family's Super Bowl celebration. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Received notice that my NE Patriots Drake Maye hoodied arrived today at 4pm. Nope. Hit up the chat....long story short.....I have to "wait 4 more days (Febuary 8th) to follow up on missing shipment. Sometimes they get posted delivered but still take a few days to show up". *SERIOUSLY*?
Hi Debbie, Thank you for taking the time to provide your feedback. I understand your frustration and apologize for any inconvenience caused. I will review your order and contact you directly to assist you further. Sincerely, Stacy
Ordered an in stock jersey, paid to expedite. Day before I was supposed to receive it they sent an email stating delivery would not be fore another 10 days. Tried to speak to a person, that was worthless!
I tried to get my military discount, but that wasn't applied at the checkout, even after confirming with ID.me 3 times. Then I contacted customer support and had to confirm all my information with the stupid AI chat bot, AND AGAIN with the representative that talked with me (Carla). I downloaded the transcript if you want that information. Finally, Carla stopped responding to me for 15+ minutes, so I have no resolution. At this point, I think I should get twice the military discount, due to my experience with this service.
Hello Myles, thank you for reaching out regarding your experience. I am terribly sorry for the inconvenience. I was able to locate your order and will be contacting you directly to assist you further. I look forward to helping you resolve this matter. Sincerely, Stacy
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