Check out the official online NFLShop. Wide selection of Official NFL gear, apparel and jerseys for fans of all NFL teams. Men's, women's and kids gear available from all your favorite NFL teams.
Is Nflshop legit?
Nflshop (www.nflshop.com) has a 1.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 92% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about severe delivery delays, with many orders failing to arrive on time or remaining stuck indefinitely in processing. Consumers also stated that products often arrived incorrect, poorly made, or entirely different from what was originally advertised online.
However, some people mentioned that trying to get assistance through the automated virtual assistant was completely unhelpful and led nowhere. Buyers additionally stated that tracking numbers provided inaccurate information, creating false hope regarding estimated shipment statuses. Shoppers expressed deep frustration over unresolved refund requests and unreturned phone calls from company management.
Auto-generated from all reviews of this business. For reference only.
I placed an order for a Super Bowl shirt on Monday morning, the day after the playoff game. With the Super Bowl still two weeks away, I selected standard shipping (3–7 business days), which should have been sufficient.
Later that same day, after reviewing the order confirmation, I realized the estimated delivery date was February 9 — the day after the Super Bowl. This was unacceptable, especially considering the order had not shipped and was reportedly going to take up to three days just to be sent out.
Before the end of that same Monday, I attempted to cancel the order due to the lack of any guarantee that the shirt would arrive on time. Despite the order not having shipped, I was told it could not be canceled and that only a cancellation request could be submitted to the warehouse, with no confirmation or guarantee.
If it takes multiple days to process and ship an order, then either the company should upgrade the shipping at no cost to ensure timely delivery, or allow the customer to cancel the order without issue. Refusing both options places the burden entirely on the customer for a problem that could have been easily resolved.
I ordered this item specifically for the Super Bowl. Being told it would arrive after the event, while also being denied the ability to cancel, reflects very poorly on your customer service and order fulfillment process.
I am requesting that this issue be addressed promptly, either through cancellation and refund or an appropriate resolution. Customers should not be forced to accept late delivery for event-specific merchandise just because they cannot get it ship the next day.
I ordered a Drake Maye jersey on December 19th for my daughter for a Christmas gift, realizing that it would probably not be here for Christmas. Here we are on January 24th and still have not received the item. Would never buy anything from NFL shop.com.
Tee shirts ordered. Received Wrong size for one, and the wrong team for another. Shockingly bad. Why don’t the NFL keep an eye on this and sanction them/pull the plug?
Reply from Nflshop2026-01-23
Hello Scotty,
Thank you for contacting our team, and I am sorry to learn there was an issue with your order. Our team reached out to gain more order details to help locate the order. Please reach back out with the order number for review. Best, Madison
This is a follow up to my review from 1/8/26. After I left the bad review, I received a call (which I missed) The message said they would like to discuss how to rectify the situation. Upon calling back, I spoke with a customer service rep that said “ sorry, we still can’t change the ecard to a credit card return.” I am perplexed why they would call to make it right and then not make it right! Infuriating! Please don’t waste your money on this company!
Update 1/16- I was offered a coupon for 30 percent off an item (instead of giving me my money back as they should have. I’m pretty sure their company has enough $ for a $75 refund)
Response to latest :
I did NOT choose a refund method. It was chosen for me by your company!
Reply from Nflshop2026-01-17
Hello Laura, We are sorry for any frustration this has caused. Once a refund method is selected and processed, our policy does not allow us to change or reverse it to a different form of payment. As a gesture of goodwill, we offered a 30% off coupon, though we understand this was not the outcome you were hoping for. Please don't hesitate to reach back out to us if there is anything else we can look into. Sincerely, Courtney
I initially had issues with a return for a jacket I purchased, but upon seeing my review, the company quickly stepped forward and fixed the issue, and then some.
Reply from Nflshop2026-01-16
Hello Lisa, I am very sorry for any issues regarding this purchase, and an email has been sent to further assist you regarding this matter. We look forward to connecting with you! Thanks, Shane
I purchased 2 items before Christmas. When they arrived one was an XL in women’s but it was sized to fit a child. The other, an XL in men’s ran small. The zipper was all plastic and was stuck, wouldn’t zip up or down. I was afraid to break it. I sent them back but was faced with a nearly $10 return fee per item. Wow that’s a lot! Then they issued me 2 gift cards for my return. I tried to get them to give me my money back to which they responded they couldn’t. I’m not sure why even though I told them the issue and that I wouldn’t be ordering from them again. I was forced to have those gift cards. I ordered again to at least get something out of it and lo and behold, the next time I got was so cheap, so thin. I paid over $100 for it and could have found something better at a dollar store for $10. I returned it immediately and wouldn’t you know it, I was given gift cards again. I tried and tried to get them to refund me money instead of gift cards as I don’t want to do business with them at all. They explained again they can’t. The problem isn’t that they can’t it’s that they won’t. They don’t care about customers they just sell cheap items and force you to keep doing business with them by giving you gift cards and continually charging outrageous fees to return their junk to them. Buyer beware. You can get better quality gear anywhere else and better service too. This company is terrible, greedy and doesn’t care about the people who bring them business. If I could give a zero, it wouldn’t be enough.
Reply from Nflshop2026-01-14
Hi Louisa, Thank you for taking the time to provide your review. I appreciate your feedback and apologize for any issues you have experienced. I was able to locate your order and will contact you shortly after reviewing your order. I look forward to speaking with you. Sincerely, Stacy
Not to be trusted!!! I ordered two rookie cards (Peyton Manning and Jerry Rice) with autographs. Pictures on the site showed nearly perfect corners. Cards received were not even close to what was shown. When I contacted customer service, they went round and round saying the signatures might nit represent exactly what was shown on the site. They refused to address the real concern with terrible card corners. Not to be trusted.
The worst! First, you can’t exchange, only return and repurchase (God forbid they should honor the original price) and then after repurchasing, they sent an email saying the original payment would be refunded to my card. 30 minutes later received an email saying that my e card is ready. I already purchased the second item and they would not change the e card to a refund on my purchase. They are greedy thieves! I will never purchase another item from their website or affiliates.
A handful of times now I’ve placed an order with a discount code, where it shows the discounted price throughout the entire checkout process. As soon as I hit the final button, it says ‘order confirmed’ with the original price without discount. It’s incredibly disappointing that they lead people on with a great price and then once they commit payment it goes up an insane amount.
I’ve run into this on several occasions this last year, for several different products. Had to cancel all of my orders. Do not recommend, feels very sneaky!
Reply from Nflshop2026-01-08
Hi, Evi. We are very sorry for this experience, and we appreciate you letting us know. We have reached out to you via email. We look forward to hearing from you soon. Sincerely, Morgan
I have had ongoing issues with NFLShop.com since November. The original store credit I received did not work. I contacted customer service multiple times and was repeatedly told it was active. I eventually asked to speak with a supervisor, who was also not helpful, and only after getting very firm did anything move forward.
After finally placing an order, it took a long time to arrive. After Christmas, I returned the item as this was a gift and they wanted a different color and was issued a gift card refund. The gift card did not work. I called customer service three times and was told each time it was active when it was not. I then received an email stating the gift card was activated, yet it still did not work, requiring another call.
This has been an extremely frustrating experience, and customers should not have to repeatedly call and escalate issues just to use credits they are owed.
I bought a lululemon jacket for $138.00. It was received 9/17/25. Problem free. When the gift was opened, it didn't fit. I utilized online chat to do an exchange for the proper size and was informed they don't do exchanges and I would be discounted the return shipping fee. I agreed and initiated the return 12/26 and received an email confirmation of the $138.00 return purchase price. I did not reorder the item.
On 12/28, I received an email that the item was now on sale for $96.00. I hit the link in the email and purchased the same item in the correct size this time. On 12/29 I received an email confirmation that my original $138.00 purchase would now be credited at the sale price. So when I wanted to do an exchange it was impossible. However, now my 2 distinct transactions several days apart are somehow linked. Also, I have paid shipping and return fees and a fee for choosing a credit card credit instead of an in store credit/gift card. Why would anyone want an in store credit with all of these corporate shenanigans? Oh- the on-line chats and calls are a waste if time. There are many unethical practices in play with this company.
NFL Shop appears to be a poorly run company that doesn't care about customer experience. Received two apparel items as a Christmas gift, and needed to exchange for larger size. Website gave bogus instructions for gift return, so we gave up after some time of trying to make it work. There was no phone number listed on the web site, so I tried chat. Chat was a horrible experience, also. Wrong answers, VERY slow responses from agent, lots of stalling, wouldn't answer questions. I've been on chat an hour(!!!), and I still haven't received return instructions. Chat has gone dead. Not sure what to do now. Phone number, phone number, phone number.
Do not order from this company and expect to get what you ordered. I ordered San Francisco 49ers merchandise that was clearly red on the website but when it came in the mail, it was purple as a plum an NFL business should know NFL football team colors. Furthermore, they refuse to do a refund. Their customer service is a joke. There’s nothing they can do even though this was their mistake.
Placed an order 12/19 for a product advertised as arriving before Christmas. AFTER I checked out i was given my receipt saying delivery date 12/26! I tried support....took awhile to find. And the automated chatbot gave its worse AI customer service possible telling me that the 2 business days only applies AFTER it ships but it may take awhile to process before it will even ship!!
If I could give zero i would, there tracking system is crap and crappy customer service support telling me its been out for delivery and its not .I ordered on the 8th of dec and now the 19th of dec ,telling me I have to wait 3 days after the date to get refunded or sent a new product .uh no ! I want my refund back or ill have my back fraud them cause its fraud
Reply from Nflshop2025-12-19
Hello Erica, I'm sorry to hear that your order was not delivered despite being sent out for delivery, and I appreciate you bringing it to my notice. I am pleased to assist. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
With a name like nflshop you would think it would be a good company—Wrong!-garbage!
I’m trying to cancel order and it’s saying I can’t. Something that was going to be a Christmas present is now January 10th with no notice.
Trying to chat with them and no communication whatsoever…” oh, we will gladly take your payment and the service stops there”…I can’t stand companies like this!!
Garbage-go somewhere else
This is what I wrote after their response:
All this? Really?
This seems to be a bunch of drama.I don’t want to deal.Just give me my money back and don’t send the product.your rhetorical BS has zero merit and it should be embarrassing to you with your NFL moniker.Just do the right thing and avoid headaches please. You know you are wrong.
Brad
Reply from Nflshop2025-12-19
Hello Brad, I am sorry to hear that you would like to cancel your order, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
I had a horrible experience with this order. I placed it almost a month ago and it is still processing. I paid extra for 3–6 day shipping, which has been completely meaningless since the item hasn’t even shipped.
I reached out to customer service for help, and they were not helpful at all — I was simply told to wait. Now, nearly a month later, there is still no progress on my order.
The lack of transparency and accountability is unacceptable. At this point, the experience honestly feels misleading and borderline like a scam. Extremely disappointed.
Reply from Nflshop2025-12-21
Hi Joel,
I hope you’re doing well! We’ve reached out to gather more information about your situation but haven’t heard back from you yet. When you have a moment, please provide us with the details so we can assist you further.
Looking forward to your response! -Sharon
Placed an order for 2 items, paid extra to receive ITEMS on time. One item says it'll be here on time (TBD) other item will take a month !? Customer service was no help. Temu has better customer service.
Reply from Nflshop2025-12-18
Hi Davina,
I am very sorry you had some issues regarding your recent order. This is not the experience we want for our customers! I have contacted you via email to resolve these matters. I look forward to hearing back from you! -Sharon
This has been an incredibly frustrating experience. According to the tracking information, my package actually arrived in the destination city, where it was supposed to be delivered, and then was inexplicably sent back. No one notified me, no explanation was provided, and no solution was offered.
I placed my order on november 28th for a christmas gift. Today is december 17th.
I was expecting a standard delivery process. Instead, I am left waiting with no answers and no accountability. Customer service has not been helpful, and this situation has completely undermined my confidence in ordering from this store.
Reply from Nflshop2025-12-18
Hello, Mario. We are sorry that there was a problem with the delivery, and we appreciate you expressing your concerns with us. We have reached out to you via email to make things right. We hope to hear from you soon.
Sincerely, Morgan
Truly the worst customer service I’ve ever dealt with. I ordered a hat on 12/8. It is 12/15 and it hasn’t shipped. I tried calling & their automated system will not allow me to speak with a human being. It hung up on me multiple times. I tried using their live chat, after demanding it from the AI chatbot, and they refuse to help until my order is actually late. It will be too late by the, as this is a gift. NFL.com has quite the monopoly on merch so I guess they don’t feel like treating their customers with any respect is necessary. This isn’t my first bad experience with nfl.com, just the first I’ve submitted a review about & I expect nothing to change. That said, don’t buy if you have an expectation of timeliness.
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